Re: VM from 14167299792 [Cell Phone ON] to Ext. 1070004 on 3/24/23 12:23 PM for 74 sec

@Vincenzo Nesparoli <vincenzo.nesparoli@thekey.com> Can you ensure the
client knows which invoices are unpaid, they have someone else handling
their finances. See if that contact is also in the system.

@Dominique Jacobs <djacobs@thekey.com> I will try and call Lisa back. I
think all should be good now, she has the updated invoice.

thank you

On Fri, Mar 24, 2023 at 2:14 PM Dominique Jacobs <djacobs@thekey.com> wrote:

> Hello,
>
> I am bringing the following matters to your attention:
>
> Below is a voice message from Pamela Westoby (Client: Westoby) This client
> has always paid invoices on time, they have a formal company in charge of
> paying Ms. Westoby’s accounts. Can you please confirm which invoices were
> not paid?
>
> I will let her know who Vincenzo is. Can contact information be provided
> next time or an explanation of who is sending the email if it is a new
> contact?
>
> I have received a few calls (Westoby included) from clients stating that
> they did not know who the rate increase emails were coming from and some
> have still not read the emails.
>
> Although they are now aware that we are “TheKey”, they do not know what
> PandaDoc is.
>
> Some were uncomfortable opening the email and thought we may have been
> hacked.
>
> For Isabel Bolivar (Client: Motillo) She called me to say she received the
> last email sent, the one I was copied on. Thank you Ali for taking care of
> it.
>
> She did try to call you back and had difficulty reaching you, was left on
> hold for a long period of time and said she was also hung up on when it was
> answered.
>
> Is there a direct office line or an extension that I am able to give
> clients should they need to reach you in the future?
>
> Janet Ferrier (Client: Ferrier), who is a lawyer and pays the invoices,
> sent an email when the rate increases were sent out, I was copied on it as
> well.
>
> She highlighted a section of the consent form that states clients are
> entitled to a three weeks notice for a rate increase. Timothy, you were
> copied in this email as well.
>
> My Staffing Manager Stephanie is currently adjusting the rates, so please
> let me know if we are able to hold of on increasing this client until April
> 6th, as she had mentioned in her email (to comply with 3 weeks notice as
> listed on contract)
>
> Thank you
> Dominique
>
> [image: TheKey]
> Dominique Jacobs
>
> *Client Care Manager/Licensed Practical Nurse*
>
> *Gestionnaire des soins/**Infirmière auxiliaire*
>
> Tel: 514.907.5065 |  Fax: 514.221.4265
>
> djacobs@TheKey.com | TheKey.ca <https://thekey.ca/>
>
>
> ---------- Forwarded message ---------
> From: <VirtualOfficeVoiceMails@8x8.com>
> Date: Fri, Mar 24, 2023 at 12:25 PM
> Subject: VM from 14167299792 [Cell Phone ON] to Ext. 1070004 on 3/24/23
> 12:23 PM for 74 sec
> To: <djacobs@homecareassistance.com>
>
>
> [image: 8x8 Inc.]
>
> *Hello Dominique Jacobs,*
>
> Your Virtual Office Extension 1070004 has a new voicemail.
> ------------------------------
> New voicemail details:
> *Received from:*
> 1-416-729-9792 [image: Call This Number] Cell Phone ON
>
> *Date/Time:*
> Friday, March 24, 2023 12:23:28 PM
>
> *Duration:*
> 74 Seconds
>
> *VM Transcript:*
> Oh actually happening. It's Pam was to be phoning. It is 12:23. On the
> 24th of March. I was just trying to reach yourself or Stephanie with regard
> to email that I received from a parolee and assuming please in a way of the
> key. He just all he sent was in the subject line, it's regarding payments
> of specific invoices off and then he just says good morning. Please forward
> your payment for the aforementioned invoices regards Vincent and there's no
> contact information aside from the email. I just want to follow up to make
> sure that this is legitimate and I'll reach out to Bob accordingly. I'm
> surprised, you know that these invoices weren't paid, I'm just wondering
> got Lost in Translation with the rear end, but at any rate give me a jingle
> back or e-mail, whichever is more convenient and we'll get the payment
> sorted for these right away. All right, thanks so much. I look forward to
> hearing from you by.
> ------------------------------
>
>
>


-- 
*Ali Malik*
Manager - Financial Operations