Re: VM from 14167299792 [Cell Phone ON] to Ext. 1070004 on 3/24/23 12:23 PM for 74 sec

--0000000000001f094f05f7a9de64 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable @Vincenzo Nesparoli Can you ensure the client knows which invoices are unpaid, they have someone else handling their finances. See if that contact is also in the system. @Dominique Jacobs I will try and call Lisa back. I think all should be good now, she has the updated invoice. thank you On Fri, Mar 24, 2023 at 2:14=E2=80=AFPM Dominique Jacobs wrote: > Hello, > > I am bringing the following matters to your attention: > > Below is a voice message from Pamela Westoby (Client: Westoby) This clien= t > has always paid invoices on time, they have a formal company in charge of > paying Ms. Westoby=E2=80=99s accounts. Can you please confirm which invoi= ces were > not paid? > > I will let her know who Vincenzo is. Can contact information be provided > next time or an explanation of who is sending the email if it is a new > contact? > > I have received a few calls (Westoby included) from clients stating that > they did not know who the rate increase emails were coming from and some > have still not read the emails. > > Although they are now aware that we are =E2=80=9CTheKey=E2=80=9D, they do= not know what > PandaDoc is. > > Some were uncomfortable opening the email and thought we may have been > hacked. > > For Isabel Bolivar (Client: Motillo) She called me to say she received th= e > last email sent, the one I was copied on. Thank you Ali for taking care o= f > it. > > She did try to call you back and had difficulty reaching you, was left on > hold for a long period of time and said she was also hung up on when it w= as > answered. > > Is there a direct office line or an extension that I am able to give > clients should they need to reach you in the future? > > Janet Ferrier (Client: Ferrier), who is a lawyer and pays the invoices, > sent an email when the rate increases were sent out, I was copied on it a= s > well. > > She highlighted a section of the consent form that states clients are > entitled to a three weeks notice for a rate increase. Timothy, you were > copied in this email as well. > > My Staffing Manager Stephanie is currently adjusting the rates, so please > let me know if we are able to hold of on increasing this client until Apr= il > 6th, as she had mentioned in her email (to comply with 3 weeks notice as > listed on contract) > > Thank you > Dominique > > [image: TheKey] > Dominique Jacobs > > *Client Care Manager/Licensed Practical Nurse* > > *Gestionnaire des soins/**Infirmi=C3=A8re auxiliaire* > > Tel: 514.907.5065 | Fax: 514.221.4265 > > djacobs@TheKey.com | TheKey.ca > > > ---------- Forwarded message --------- > From: > Date: Fri, Mar 24, 2023 at 12:25=E2=80=AFPM > Subject: VM from 14167299792 [Cell Phone ON] to Ext. 1070004 on 3/24/23 > 12:23 PM for 74 sec > To: > > > [image: 8x8 Inc.] > > *Hello Dominique Jacobs,* > > Your Virtual Office Extension 1070004 has a new voicemail. > ------------------------------ >