Re: Adwords Concern

From
Alexa Graziani <agraziani@thekey.com>
To
Phil Chanda <phil.chanda@thekey.com>
CC
Steve Koyanagi <skoyanagi@thekey.com>, Timothy Thomas <tt@thekey.com>, Legal <legal@thekey.com>, Reyna Lopez <reyna.lopez@thekey.com>, Terrence Vetter <terrence.vetter@thekey.com>, Megan Heinen <mheinen@thekey.com>
Date
Wed, 15 May 2024 08:40:24 -0700
Folder
INBOX
--00000000000082fe7106187ff0fb Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Wow! Got it. I'll forward this on. Thank you! On Wed, May 15, 2024 at 6:23=E2=80=AFAM Phil Chanda wrote: > In the period between the 1st March and 30th April, 15,782 unique IP > addresses visited *www.homecareassistancemontreal.ca* > . The vendor that hosts the > site has exported the top 1000 based on the number of requests in the csv > file attached. > > On Fri, May 10, 2024 at 9:17=E2=80=AFPM Phil Chanda > wrote: > >> See attached for the IPs for the last 7 days. Thanks. >> >> On Thu, May 9, 2024 at 8:23=E2=80=AFPM Alexa Graziani >> wrote: >> >>> Thanks for letting me know! Whatever we have access to will be a good >>> start. >>> >>> On Thu, May 9, 2024 at 5:10=E2=80=AFPM Phil Chanda >>> wrote: >>> >>>> Alexa, we have reached out to the vendor as it appears that we may onl= y >>>> have access to the last 7 days. I will let you know if we are able to >>>> fulfill your request. >>>> >>>> On Tue, May 7, 2024 at 3:54=E2=80=AFPM Phil Chanda >>>> wrote: >>>> >>>>> We will put this into the queue and provide Marketing with a zip file >>>>> by the end of week on what is feasible. >>>>> >>>>> On Tue, May 7, 2024 at 3:51=E2=80=AFPM Alexa Graziani >>>>> wrote: >>>>> >>>>>> It's the Montreal English site. >>>>>> >>>>>> Thank you, >>>>>> >>>>>> On Tue, May 7, 2024 at 12:49=E2=80=AFPM Steve Koyanagi >>>>>> wrote: >>>>>> >>>>>>> Approved >>>>>>> >>>>>>> On Tue, May 7, 2024 at 12:44=E2=80=AFPM Phil Chanda >>>>>>> wrote: >>>>>>> >>>>>>>> Alexa, is the uptick that you are observing to the Montreal Englis= h >>>>>>>> site or the Montreal French site? >>>>>>>> >>>>>>>> Steve/Terrence, we are unable to zero in by channel on the server >>>>>>>> logs. If Legal approves this Marketing request, then we will need= to >>>>>>>> provide *all* IP addresses to whichever Montreal site that Alexa >>>>>>>> is requesting regardless of whether they clicked on an ad for the = last two >>>>>>>> months. >>>>>>>> >>>>>>>> Thanks, >>>>>>>> Phil >>>>>>>> >>>>>>>> On Tue, May 7, 2024 at 3:39=E2=80=AFPM Alexa Graziani >>>>>>>> wrote: >>>>>>>> >>>>>>>>> Hi Steve, >>>>>>>>> >>>>>>>>> I have a specific action item for discussion on our call tomorrow >>>>>>>>> regarding this Google Ads concern. Google Support has requested w= eblogs of >>>>>>>>> IP addresses to investigate our claims further. I'd like to obtai= n legal >>>>>>>>> approval for IT to pull these logs from March 1st - April 30th (t= he months >>>>>>>>> we're asking Google Support to investigate). >>>>>>>>> >>>>>>>>> The business purpose is to launch an investigation of invalid >>>>>>>>> interaction activity per Google's support article >>>>>>>>> , >>>>>>>>> which says "There are many common reasons for increased traffic t= hat don't >>>>>>>>> involve invalid interactions. However, if you suspect that your a= ccount is >>>>>>>>> indeed affected by invalid interaction activity, we'll investigat= e your >>>>>>>>> acc

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