--f403045c4cb8f5f1b60558ea91c1 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Janik, Just give Armani your new email address and ask him to merge your old account "janikfauteux@gmail.com" to your new account (whatever email you chose) Thanks ---------- Forwarded message ---------- From: Armani R. (Support) Date: Fri, Sep 8, 2017 at 8:40 PM Subject: Re: MileIQ ticket 167156 To: Timothy Thomas ##- Please type your reply above this line -## Here's the answer to your ticket (167156). If you have any additional questions, please reply to this email. [image: Armani R.] *Armani R.* (MileIQ Help Center) Sep 8, 17:39 PDT Hello, Thank you for your response. Due to the privacy and security of accounts, we do ask that customers reach out to us in order to look into their account and make any changes. Just let janikfauteux@gmail.com know she can reach out to us at premiersupport@mileiq.com and we'll be glad to help her out. Best, Armani R. Customer Success | MileIQ For answers to common questions, there is a wealth of information about MileIQ at our Knowledge Base here: http://support.mileiq.com [image: Timothy Th] *Timothy Thomas* Sep 8, 07:09 PDT Ok thank you...can you please send instructions to my employee janikfauteux@gmail.com that she must create a new account and you will merge the existing data....thank you! Tim [image: Armani R.] *Armani R.* (MileIQ Help Center) Sep 7, 20:37 PDT Hello, I went ahead and merged all the drives from tt@homecareassistance.com to timthom2@gmail.com. I've asked the MileIQ for Teams account managers to the license to your new account. Please note that the monthly stats on the mobile app will not reflect these changes. To see the most up-to-date and accurate drive stats, please refer to the MileIQ web dashboard. Thank you for your patience. Let me know if there is anything else I can assist with. Best, Armani R. Customer Success | MileIQ For answers to common questions, there is a wealth of information about MileIQ at our Knowledge Base here: http://support.mileiq.com [image: timthom2@g] *timthom2@gmail.com * Sep 6, 07:24 PDT You're approved to merge the accounts. thanks! Tim [image: Armani R.] *Armani R.* (MileIQ Help Center) Sep 5, 23:17 PDT Hello, Thank you for your response. Glad to know the timthom2@gmail.com worked when logged in. I'll ask my account managers for the MileIQ Teams account to switch the license from tt@homecareassistance.com to timthom2@gmail.com, plus merge any drives on the old account, as soon as I get verification from you of ownership of the timthom2@gmail.com email address. I've CCed it on this email to make it easy for you to respond. Best, Armani R. Customer Success | MileIQ For answers to common questions, there is a wealth of information about MileIQ at our Knowledge Base here: http://support.mileiq.com [image: Timothy Th] *Timothy Thomas* Sep 3, 19:58 PDT Furthermore I've just logged out and created a new account under the username timthom2@gmail.com a