--000000000000e5439005d7b15137 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Lucas, Shiella Brocal is a Case Manager from the Vancouver office. Thank you. On Thu, Feb 10, 2022 at 1:31 PM Carolina Orosa wrote: > Please add on my end: > 1. Shiella Brocal - sbrocal@homecareassistance.com > > Thank you. > > On Thu, Feb 10, 2022 at 1:29 PM Timothy Thomas > wrote: > >> Hi Lucas, >> >> Please add these users to the CCM Incentive report in the analytics port= al >> >> Maria Licoudis - CCM in Montreal - mlicoudis@homecareassistance.com >> Stephanie Demers - CCM in Montreal - sdemers@homecareassistance.com >> Dominique Jacobs - CCM in Montreal - djacobs@homecareassistance.com >> Christina Leo - CCM in Montreal - cleo@homecareassistance.com >> >> For the rest of Canada, can you please send Lucas the list of CCM's you >> would like included on the CCM incentive. >> >> Thank you >> >> On Tue, Feb 8, 2022 at 1:22 PM Lucas Hynes > data_reporting-support@homecareassistance.com> wrote: >> >>> Hi Chuck, >>> >>> I was able to go through and look at the profiles of the CCMs you >>> listed. It looks like they all have the correct permissions so the prob= lem >>> could be local to their machines. Please have them try and clear their >>> cookies, cache, and history, and then try to login again. If this fails >>> please reach back out with a screenshot of what they are seeing on the = ap >>> when they try and view the reports and I can continue to look at it. >>> =E2=80=8B >>> Hi Tim, >>> =E2=80=8B >>> If this is around the same problem then the above solution should be >>> generally applicable to all CCMs. If the request is to get CCMs access = to >>> the ap then I would need a list of the people to be added, their associ= ated >>> office, and their job title. Please let me know if you have any questio= ns >>> or concerns about this or if I misunderstood! >>> >>> Thanks, >>> >>> Lucas Hynes >>> >>> >>> On Mon, 7 Feb at 4:39 PM , Timothy Thomas >>> wrote: >>> Hi Lucas, >>> >>> While we're at it, can we please get all CCM's in Canada added. Let me >>> know if you need me to pull a list together. >>> >>> Thanks, >>> Tim >>> >>> On Mon, Feb 7, 2022 at 4:25 PM Chuck Terlesky >> cterlesky@homecareassistance.com> wrote: >>> >>>> Hi Lucas, >>>> >>>> I have access to all of the reports - It's our CCM's that don't have >>>> access to the "office reports". (example: ccm scorecard, client reten= tion, >>>> intake pipeline, client start list, etc.) The ccm's are Shawntel Sousa= , >>>> Luna Vinluan and Jamie Fewchuk. >>>> >>>> Hope this helps, let me know if you need additional information. >>>> >>>> Regards, >>>> Chuck >>>> >>>> On Mon, Feb 7, 2022 at 9:11 AM Lucas Hynes >>> data_reporting-support@homecareassistance.com> wrote: >>>> >>>>> Hi Chuck, >>>>> >>>>> When looking at the office filter in the CCM Scorecard I am able to >>>>> see Calgary, Can you see it in this report? If so which reports under= the >>>>> Office Reports are you havi