--000000000000cb60a8062744d61d Content-Type: multipart/alternative; boundary="000000000000cb60a5062744d61c" --000000000000cb60a5062744d61c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good morning Elizabeth An update on Tanzil Mohammed's outstanding balance: Kashan, Nimra's brother called me back last night. I spoke to him regarding the significant outstanding balance and he said he will get it paid within the next 48 hrs. Best regards, * Timon Page * General Manager, Ontario *Please note my email address has changed:* timon.page@thekey.com Mobile: (437) 223-0841 TheKey.com On Mon, Nov 18, 2024 at 2:13=E2=80=AFPM Timon Page = wrote: > I understand that the outstanding balance is substantial, however this > client is bedridden with MS, has a feeding tube and a tracheostomy. > Suspending care would put him at serious risk. I have reached out to the > brother and I am hoping he can facilitate payment. Nimra returns Monday > Nov. 25th. may i suggest that we postpone suspension and legal action unt= il > that time. I will inform the brother of the severity of the situation, > giving them a week to put emergency care in place if needed. > > Another suggestion might be to take a deposit on care that is equal to 2 > weeks of services. This would give us a buffer and could be refundable or > applied to the last weeks of service upon termination of support. > > Just an idea. > > Best regards, > * Timon Page * > General Manager, Ontario > *Please note my email address has changed:* > timon.page@thekey.com > Mobile: (437) 223-0841 > TheKey.com > > > > On Mon, Nov 18, 2024 at 1:49=E2=80=AFPM wrote: > >> Thank you! We can wait another day on Nimra, please let her know we=E2= =80=99re >> terminating services and engaging an attorney by end of week if her >> invoices are not paid. >> >> >> >> Will- >> >> Please prepare all the information to send this file to SL Group before >> EOD Friday. >> >> >> >> Elizabeth Clark >> >> Director >> >> >> >> >> >> >> >> *From:* Timon Page >> *Sent:* Monday, November 18, 2024 10:47 AM >> *To:* eclark@thekey.com >> *Cc:* Michelle Hudgins ; William >> Schmiedeknecht ; Joey Taylor > joey.taylor@thekey.com>; Sharon Speirs ; Timothy >> Thomas ; Lito Delapena ; Ilona >> Ivey ; Laszlo Kovacs >> *Subject:* Re: Canada AR Meeting 11/8/2024 Minutes >> >> >> >> Hi Elizabeth >> >> >> >> I have profered the autopay solution to Robert and we will see if he >> accepts it. However, I did give the caveat that all outstanding monies o= wed >> would need to be reconciled first. I also informed him that the invoice >> Michelle mentioned would need to be paid by Friday or services would be >> suspended from that date forward. I will continue to try to get him on >> board. >> >> >> >> Nimra is still away and has not responded to any of my attempts at >> contact. >> >> >> >> Best regards, >> * Timon Page * >> >> General Manager, Ontario >> >> *Please note my email address has changed:* >> >> timon.page@thekey.c