This is a multipart message in MIME format. ------=_NextPart_000_145C_01DA5D94.B8528650 Content-Type: multipart/alternative; boundary="----=_NextPart_001_145D_01DA5D94.B852AD60" ------=_NextPart_001_145D_01DA5D94.B852AD60 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable Hi Cheryl, =20 The phone number in their system appears to be with your individual = account, and I can=E2=80=99t access that. I think since we=E2=80=99re = not getting any support from Ainsley, the best thing to do would be to = close the individual account entirely. When that=E2=80=99s done, please = let me know who else besides you I should add to our business account, = and we=E2=80=99ll start from =E2=80=9Cscratch=E2=80=9D. =20 @ Abby: Please address the unresponsiveness of our new account rep. = This is unacceptable. =20 Thx, =20 Andy =20 Andreas Kozak Procurement (631) 400-4409 =20 =20 =20 https://thekey.com/ =20 From: Cheryl Cartwright =20 Sent: Monday, February 12, 2024 9:00 To: andreas.kozak@thekey.com Cc: Deeth, Ainsley ; Drevik, Abby = ; tt@thekey.com Subject: Re: Amazon Account =20 So if you could please remove my cell number as that seems to be the = problem. If I don't have to authenticate it with both my cell AND my = email it should work. Amazon does not allow you to have two accounts = connected to the same phone number weirdly enough.=20 =20 Please try removing it and let's see if that works.=20 =20 Cheryl=20 =20 On Fri, Feb 9, 2024 at 9:51=E2=80=AFAM > wrote: Hi Ainsley, =20 Can we please have an update on this? =20 Thank you. =20 Andreas Kozak Procurement (631) 400-4409 =20 =20 =20 https://thekey.com/ =20 From: Drevik, Abby >=20 Sent: Thursday, February 8, 2024 10:33 To: Cheryl Cartwright >; Deeth, Ainsley > Cc: andreas.kozak@thekey.com ; = tt@thekey.com =20 Subject: RE: Amazon Account =20 Ah=E2=80=A6 @Deeth, Ainsley is there a = ticket you can open to remove that second authentication? Or what is = your recommendation? =20 From: Cheryl Cartwright >=20 Sent: Thursday, February 8, 2024 10:31 AM To: Drevik, Abby > Cc: Deeth, Ainsley >; = andreas.kozak@thekey.com ; = tt@thekey.com =20 Subject: RE: [EXTERNAL] Amazon Account =20 CAUTION: This email originated from outside of the organization. Do not = click links or open attachments unless you can confirm the sender and = know the content is safe. =20 The issue is with the verification code. They are sending the first one = to my email which I am receiving just fine. Then there is a second code = that is sent to my cell number which is not coming through and = I=E2=80=99m not sure if the correct phone number is listed.=20 =20 416-357-4584 is my cell number.=20 =20 Cheryl =20 On Thu, Feb 8, 2024 at 11:15=E2=80=AFAM Drevik, Abby > wrote: She should be able to merge the individual account through the invite = link I sent out. If there=E2=80=99s an error with that then please share = and we can troubleshoot. She will either have to do one of the following = if that individual accoun