----==_mimepart_6388d0e0e9b68_1e52ab5945631e040153543 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi=C2=A0Dominique,=C2=A0 =E2=80=8BWhat clear care location is this fo= r and can you give me a CG's name that a message should have gone to . Al= so is this a mass message your sedning or individual message ? Than= ks,=C2=A0 Briana Del Real=C2=A0 = = On Thu, 1 Dec at 10:52 AM , Dominique Jacobs wrote: Good morning, = I've been told to contact your=C2=A0department in reference to an issue = I am having with responding to caregivers in Clearcare via email. = = Normally, when a caregiver replies to a message sent to them via Clearca= re their reply is sent to our inbox and we are able to reply by email. = = Since November 12th I have sent messages and they were not received. I'v= e checked the activity logs of some caregivers and the messages are not t= here. = = If you could please let me know what can be done that would be appreciat= ed. = = Thank you, = Dominique=C2=A0 = = =C2=A0 = = Dominique Jacobs = = Client Care Manager = = Tel: 514.907.5065 |=C2=A0 Fax: 514.221.4265 = = djacobs@homecareassistance.com | Homecareassistancemontreal.ca ----==_mimepart_6388d0e0e9b68_1e52ab5945631e040153543 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi=C2=A0Dominique,=C2=A0 =E2=80=8BWhat clear care location is this for and can yo= u give me a CG's name that a message should have gone to . Also is this a= mass message your sedning or individual message ? Thanks,=C2=A0 Briana Del Real =C2=A0 On Thu, 1 Dec at 10:52 AM , Dominique Jacobs= <djacobs@homecareassistance.com> wrote: Good morning, = I've been told to contact your=C2=A0department in reference to an is= sue I am having with responding to caregivers in Clearcare via email. Normally, when a caregiver replies to a message sent to them via Cle= arcare their reply is sent to our inbox and we are able to reply by email= . Since November 12th I have sent messages and they were not received.= I've checked the activity logs of some caregivers and the messages are n= ot there. If you could please let me know what can be done that would be appre= ciated. Thank you, Dominique=C2=A0 =C2=A0 Dominique Jacobs = Client Care Manager Tel: 51= 4.907.5065 |=C2=A0 Fax : 514.221.4265 djacobs@homecareassistance.com = | Homecareassistancemontreal.ca = 134913:611100 = ----==_mimepart_6388d0e0e9b68_1e52ab5945631e040153543--