--00000000000033a7320626e5dbd2 Content-Type: multipart/alternative; boundary="00000000000033a7300626e5dbd1" --00000000000033a7300626e5dbd1 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Here is the latest update: Nimra is not returning until Nov. 25th and so no payment will be done until that time on her end. I have been unable to reach her by phone or text to try and persuade her to make a payment while she is away. Robert Gowans remains unresponsive. Services will be suspended in his case as of Monday if payment is not received. Best regards, * Timon Page * General Manager, Ontario *Please note my email address has changed:* timon.page@thekey.com Mobile: (437) 223-0841 TheKey.com On Thu, Nov 14, 2024 at 1:37=E2=80=AFPM Michelle Hudgins wrote: > Good Afternoon Elizabeth, > > Timon is reaching out to Tanzil Ur Rehman Muahammad and Robert Gowans > today. He will let us know the progress by EOD today. > Below I have listed the balance for both Tanzil and Robert. > > Tanzil balance- $23,374.14 > Robert Gowans balance-$6,405.75 > > Best, > Michelle Hudgins > > > > On Wed, Nov 13, 2024 at 4:32=E2=80=AFPM wrote: > >> Hello Team- >> >> >> >> The clients below have a history of not paying/keeping up with their >> balance, are aware of being behind, and going on vacations before paying >> TheKey for services we=E2=80=99ve already provided. I cannot rationalize= why we=E2=80=99re >> going to continue providing services to clients with these patterns. I >> would propose we get them on autopay w/30-day terms, or we start adding >> interest to their invoices when they become past due. >> >> >> >> How have we progressed since last week and what are their balances? >> >> >> >> - Robert Gowans - Payments are declining weekly, client is not >> answering calls or responding to emails. Local office has not had luc= k with >> the customer either. Client pays but is never up to date. Local offic= e has >> threatened previously to end services and customer paid balance. *Tim= on >> Page to speak to the client. * >> - Tanzil-Ur-Rehman Muahmmad - Client is only depositing so much money >> to pay her balances, but is not depositing enough to keep up with her >> balance. Client had just gone on vacation as per Timon Page, client i= s >> expected to pay on Monday 11/11/2024.* Timon Page to speak to the >> client directly. * >> >> >> >> >> >> >> >> Kind regards- >> >> >> >> Elizabeth Clark >> >> Director >> >> CI & Transformation >> >> Finance Onboarding & Experience >> >> Collections >> >> Billing Help Desk >> >> >> >> *TheKey* >> >> Office|Cell : 619-822-4855 >> >> eclark@thekey.com >> >> >> >> *TheKey.com * >> >> >> >> [image: TheKey] >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> *From:* William Schmiedeknecht >> *Sent:* Friday, November 8, 2024 10:23 AM >> *To:* Elizabeth Clark ; Timon Page > timon.page@thekey.com>; Joey Taylor ; Michelle >> Hudgins ; Sharon Speirs ; >> Timothy Thomas ; Lito Delapena = ; >> Ilona Ivey >> *S