Re: 158240 Jagjit Dhaliwal 1034812514 / 159427 Manitoba Public Insurance - Reconciliation of All Invoices & Payments Made - [#964597]

Hi Marc,

Tax (5% GST) is always billed to the insurance company (Manitoba Public
Insurance). The only clients exempt from tax are those enrolled in Self and
Family Managed Care. You and your team have a current list of those
individuals.

Please let me know if you require any further information.

Sincerely,

Dennis Fancy, BSP
General Manager
(204) 489-6000

TheKey.ca <https://thekey.ca/>

[image: TheKey]


On Wed, Oct 2, 2024 at 9:30 AM Brian Boxall <bboxall@thekey.com> wrote:

> Hi Marc,
>
> Dennis is reviewing some historical MPI cases to ensure we are operating
> in a consistent  manner, and we will follow up by the end of day.
>
> On Tue, Oct 1, 2024 at 1:00 PM Marc Atkinson <billing@thekey.com> wrote:
>
>> Hi Brian,
>>
>> We are still working on correcting the invoicing for Jagjit Dhaliwal.
>> Also, we need to reconcile the account for Beverly Filatow.
>>
>> Can you please confirm 100% that MPI is paying the 5% GST for Jagjit
>> Dhaliwal and Beverly Filatow and that neither client should have been
>> charged any taxes in any capacity? Can you also please confirm that this
>> was the case from the very beginning?
>>
>> Can you also please confirm that the remaining balances on the attached
>> two invoices for Jagjit were due to over-scheduling and are to be credited
>> in full? Moving forward, please confirm that both clients Jagjit
>> Dhaliwal and Beverly Filatow are only to be scheduled within the approved
>> hours of Manitoba Public Insurnace?
>>
>> Also, can you please confirm that we need to update the billing
>> authorization for Jagjit to reflect a maximum coverage amount from MPI for
>> $5,609.00 monthly from 4/1/24? Please see below. This is the most recent
>> correspondence sent from Sheri Adams at MPI stating that his coverage
>> amount is $5,609.00 monthly, but our authorization was setup to reflect
>> $5,419.00 monthly. We are going to need to correct this to reflect the
>> proper coverage amount so MPI gets billed this moving forward.
>>
>> Thank you!
>>
>>
>>
>>
>> On Thu, 26 Sep at 1:59 PM , Marc Atkinson <billing@thekey.com> wrote:
>> Hi Brian and Dennis,
>>
>> Please reference the email below from MPI for client Jagjit Dhaliwal (
>> https://hcawinnipeg.clearcareonline.ca/clients/1000000000060192/).
>>
>> After reviewing the account, I think it might be best for us to complete
>> a reconciliatioon of all invoices and payments from DOS starting on June
>> 1st, just to ensure that everything has been billed correctly and that we
>> have applied all payments correctly.
>>
>> I did notice one thing that I feel needs clarification. Can your office
>> please confirm if we should be billing the client directly the 5% GST tax?
>> I noticed that we are not billing this to MPI, so we want to make sure that
>> the client should be charged the 5% GST tax.
>>
>> Thank you!
>>
>>
>> On Thu, 26 Sep at 1:56 PM , Marc Atkinson <billing@thekey.com> wrote:
>> Hi Sheri,
>>
>> Thank you for your email. After reviewing the account for Jagjit
>> Dhaliwal, we have found that we believe we should look back through all of
>> the invoices to ensure that everything has been billed correctly and that
>> all payments have been applied correctly.
>>
>> We appreciate your patience while we work on resolving this. We will get
>> back to you soon as possible with a resolution.
>>
>> Thank you.
>>
>> Regards,
>>
>> Marc Atkinson
>> Billing Help Desk
>> 866-226-1702
>> billing@thekey.com
>> 8:00AM-5:00PM EST Monday-Friday
>>
>>
>>
>> On Wed, 25 Sep at 3:06 PM , BI Payment Unit <bipaymentunit@mpi.mb.ca>
>> wrote:
>> Good afternoon,
>>
>> Please see the previous communication sent to your office regarding
>> over-billing from the claimant’s case manager. We continue to receive
>> invoices for over the claimant’s approved amount.
>>
>> *From:* Adams, Sheri
>> *Sent:* Monday, August 26, 2024 12:59 PM
>> *To:* billing@thekey.com
>> *Subject:* MPI claim # 1034812514, invoice approved amount exceeded
>>
>> Good afternoon,
>>
>> We have recently received invoices regarding claimant Jagjit Singh
>> Dhaliwal, claim 1034812514, which exceed the approved funding amount. This
>> claimant is approved for a maximum monthly amount of $5,609 per month as of
>> April 1, 2024. Please note for your records that any amount that exceeds
>> this cannot be paid by Manitoba Public Insurance. It would be up to your
>> agency to discuss with the family if they wish to approve amounts beyond
>> that to be paid by them.
>>
>> The June monthly maximum has been exceeded:
>> June Monthly Maximum: $5609
>> June Paid to Date: $2540.16 on invoice 805365
>> June approved Amount Remaining: $3068.84
>> Amount Submitted on invoice 807328 for period of June 13 to June 28th:
>> $3780
>> Monthly Max has been exceeded. Invoice 807328 will be partially paid for
>> $3068.84.
>>
>> Please continue to submit invoices, up to the maximum of $5609 per month,
>> to email: BIPaymentunit@mpi.mb.ca  or by fax to 204-954-5332 and
>> indicate the MPI claim number 1034812514 on each invoice.
>>
>> Thank you for your attention to this matter.
>>
>>
>> *Sheri Adams *Senior Case Manager
>>
>> *Manitoba Public Insurance | Serious & Long Term Case Management *T:
>> 204-985-8770 ext. 1180 | F: 204-954-5332 | W: mpi.mb.ca
>> <http://www.mpi.mb.ca/>
>> 234 Donald Street, Winnipeg, MB  R3C 4A4
>>
>>
>> Thank you,
>>
>>
>> *Kristina Leach *On Behalf of the Payment Unit
>>
>> *Manitoba Public Insurance | Injury Claims Management *T: 204-985-8770
>> ext. 8246 |F: 204-954-5332
>> W: bipaymentunit@mpi.mb.ca <http://www.mpi.mb.ca/>
>> Box 6300 - 234 Donald Street,
>> Winnipeg, MB  R3C 4A4
>>
>>
>> *From:* TheKey <no-reply@versapay.com>
>> *Sent:* September 23, 2024 2:16 AM
>> *To:* BI Payment Unit <BIPaymentUnit@mpi.mb.ca>
>> *Subject:* TheKey (formerly Home Care Assistance) - Invoice 45 days Past
>> Due - Action Required
>>
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>> Dear Customer,
>> Your account has a balance that is currently 45 days past due. Services
>> may be suspended if your account is not brought current.
>> Please select View Invoices below to log in to your online account and
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>> please call Billing Assistance at (866) 226-1702 Monday-Friday 8am-4pm CT
>> or email Billing@TheKey.com.
>>
>> View Invoices
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>
>
> --
> Brian Boxall
>
> Client Success Manager
>
>  Direct 431 887 1785
>
>  Office 204 489 6000
>
>
>
>
>
> TheKey.ca   <https://thekey.ca/>
>
> [image: TheKey]
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