Re: 158240 Jagjit Dhaliwal 1034812514 / 159427 Manitoba Public Insurance - Reconciliation of All Invoices & Payments Made - [#964597]

Hi Marc,

Dennis is reviewing some historical MPI cases to ensure we are operating in
a consistent  manner, and we will follow up by the end of day.

On Tue, Oct 1, 2024 at 1:00 PM Marc Atkinson <billing@thekey.com> wrote:

> Hi Brian,
>
> We are still working on correcting the invoicing for Jagjit Dhaliwal.
> Also, we need to reconcile the account for Beverly Filatow.
>
> Can you please confirm 100% that MPI is paying the 5% GST for Jagjit
> Dhaliwal and Beverly Filatow and that neither client should have been
> charged any taxes in any capacity? Can you also please confirm that this
> was the case from the very beginning?
>
> Can you also please confirm that the remaining balances on the attached
> two invoices for Jagjit were due to over-scheduling and are to be credited
> in full? Moving forward, please confirm that both clients Jagjit Dhaliwal
> and Beverly Filatow are only to be scheduled within the approved hours of
> Manitoba Public Insurnace?
>
> Also, can you please confirm that we need to update the billing
> authorization for Jagjit to reflect a maximum coverage amount from MPI for
> $5,609.00 monthly from 4/1/24? Please see below. This is the most recent
> correspondence sent from Sheri Adams at MPI stating that his coverage
> amount is $5,609.00 monthly, but our authorization was setup to reflect
> $5,419.00 monthly. We are going to need to correct this to reflect the
> proper coverage amount so MPI gets billed this moving forward.
>
> Thank you!
>
>
>
>
> On Thu, 26 Sep at 1:59 PM , Marc Atkinson <billing@thekey.com> wrote:
> Hi Brian and Dennis,
>
> Please reference the email below from MPI for client Jagjit Dhaliwal (
> https://hcawinnipeg.clearcareonline.ca/clients/1000000000060192/).
>
> After reviewing the account, I think it might be best for us to complete a
> reconciliatioon of all invoices and payments from DOS starting on June 1st,
> just to ensure that everything has been billed correctly and that we have
> applied all payments correctly.
>
> I did notice one thing that I feel needs clarification. Can your office
> please confirm if we should be billing the client directly the 5% GST tax?
> I noticed that we are not billing this to MPI, so we want to make sure that
> the client should be charged the 5% GST tax.
>
> Thank you!
>
>
> On Thu, 26 Sep at 1:56 PM , Marc Atkinson <billing@thekey.com> wrote:
> Hi Sheri,
>
> Thank you for your email. After reviewing the account for Jagjit Dhaliwal,
> we have found that we believe we should look back through all of the
> invoices to ensure that everything has been billed correctly and that all
> payments have been applied correctly.
>
> We appreciate your patience while we work on resolving this. We will get
> back to you soon as possible with a resolution.
>
> Thank you.
>
> Regards,
>
> Marc Atkinson
> Billing Help Desk
> 866-226-1702
> billing@thekey.com
> 8:00AM-5:00PM EST Monday-Friday
>
>
>
> On Wed, 25 Sep at 3:06 PM , BI Payment Unit <bipaymentunit@mpi.mb.ca>
> wrote:
> Good afternoon,
>
> Please see the previous communication sent to your office regarding
> over-billing from the claimant’s case manager. We continue to receive
> invoices for over the claimant’s approved amount.
>
> *From:* Adams, Sheri
> *Sent:* Monday, August 26, 2024 12:59 PM
> *To:* billing@thekey.com
> *Subject:* MPI claim # 1034812514, invoice approved amount exceeded
>
> Good afternoon,
>
> We have recently received invoices regarding claimant Jagjit Singh
> Dhaliwal, claim 1034812514, which exceed the approved funding amount. This
> claimant is approved for a maximum monthly amount of $5,609 per month as of
> April 1, 2024. Please note for your records that any amount that exceeds
> this cannot be paid by Manitoba Public Insurance. It would be up to your
> agency to discuss with the family if they wish to approve amounts beyond
> that to be paid by them.
>
> The June monthly maximum has been exceeded:
> June Monthly Maximum: $5609
> June Paid to Date: $2540.16 on invoice 805365
> June approved Amount Remaining: $3068.84
> Amount Submitted on invoice 807328 for period of June 13 to June 28th:
> $3780
> Monthly Max has been exceeded. Invoice 807328 will be partially paid for
> $3068.84.
>
> Please continue to submit invoices, up to the maximum of $5609 per month,
> to email: BIPaymentunit@mpi.mb.ca  or by fax to 204-954-5332 and indicate
> the MPI claim number 1034812514 on each invoice.
>
> Thank you for your attention to this matter.
>
>
> *Sheri Adams *Senior Case Manager
>
> *Manitoba Public Insurance | Serious & Long Term Case Management *T:
> 204-985-8770 ext. 1180 | F: 204-954-5332 | W: mpi.mb.ca
> <http://www.mpi.mb.ca/>
> 234 Donald Street, Winnipeg, MB  R3C 4A4
>
>
> Thank you,
>
>
> *Kristina Leach *On Behalf of the Payment Unit
>
> *Manitoba Public Insurance | Injury Claims Management *T: 204-985-8770
> ext. 8246 |F: 204-954-5332
> W: bipaymentunit@mpi.mb.ca <http://www.mpi.mb.ca/>
> Box 6300 - 234 Donald Street,
> Winnipeg, MB  R3C 4A4
>
>
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> *To:* BI Payment Unit <BIPaymentUnit@mpi.mb.ca>
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-- 
Brian Boxall

Client Success Manager

 Direct 431 887 1785

 Office 204 489 6000





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