--00000000000076aead05ed0ab609 Content-Type: multipart/alternative; boundary="00000000000076aeac05ed0ab608" --00000000000076aeac05ed0ab608 Content-Type: text/plain; charset="UTF-8" Hi Cheryl, Judy has just extended evening care from 4.30 -8.30pm three days a week from the 1st week of November and also agreed to pay mileage for one of their favorite caregivers. I think we should just leave the rates as is for now. *Best regards* *Pauli Shah* *Client Success Manager* *Home Care Assistance * *Serving Oakville, Mississauga, Burlington, Waterloo & Wellington region* 375 University Ave E, Waterloo, ON, N2K3M7 Tel: 289-412-1441 2525 Old Bronte Rd, Suite 212, Oakville, ON, L6M 4J2 Tel: 905-337-1200 *Champions of Aging Well* *www.**H**o * *me Care Assistance Waterloo .ca www.HomeCareAssistanceGuelph.ca* *www.HomeCareAssistanceOakville.ca**www.HomeCareAssistanceMississauga.ca* Visit our Website Read our Mission Balanced Care Method On Wed, Nov 9, 2022 at 7:25 AM Cheryl Cartwright wrote: > Good morning, > > Judy T has pushed back on her rate increase. She thinks 8% is too steep > especially considering they have increased hours a lot recently and now > have 9.5 hours of care daily. She was actually expecting a discount not a > rate increase because of the increased hours. She said she is really > disappointed. > > Can we leave her as it is for now? I don't want to reduce her rate but > because she was expecting a discount I feel even a one dollar raise would > be insulting to her. Thoughts? > > We can always reevaluate in the new year. > > Cheryl > --00000000000076aeac05ed0ab608 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Cheryl, Judy has just extended eveni= ng=C2=A0care from 4.30 -8.30pm three days a week from the 1st week of Novem= ber and also agreed to pay mileage for one of their favorite caregivers. I = think we should just leave the rates as is for now.=C2=A0 Best regards P= auli Shah Client Success Manager Home Care A= ssistance=C2=A0 Serving Oakville, Mississauga, Burling= ton, Waterloo & Wellington region 375 University Av= e E, Waterloo, ON, N2K3M7 Tel: 289-412-1441=C2=A0 2525 Old Bronte Rd, Suite 212, Oakville, ON,=C2=A0 L6M 4J2 Tel: 905-337-1200 Champions= of Aging Well www . H <fon= t style=3D"font-size:12.8px;font-family:ar