Re: Heather Matthewson - HCA Winnipeg - The Key - Declined Payments

Both Mark and Heather have been informed we are close to suspending
services ,due the arrears.
I am away next week on Vacation so someone may need to communicate on my
behalf if that occurs.

On Wed, Apr 3, 2024 at 10:31 AM John Janiga <john.janiga@thekey.com> wrote:

> Hello Brian,
>
> Thanks for the quick update.
>
> I will monitor the account and keep you informed on any payments made.
>
> Best,
> *John Janiga*
> Senior Accounts Receivable Specialist
> *john.janiga@thekey.com <john.janiga@thekey.com>*
> *408-647-7538 *
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://homecareassistance.com/>
>
>
>
> On Wed, Apr 3, 2024 at 11:21 AM Brian Boxall <bboxall@thekey.com> wrote:
>
>> Heather did respond saying she expects this to be any time now.  I did
>> inform her that we are close to suspending services.
>>
>> No return call from Mark yet.
>>
>>
>> On Wed, Apr 3, 2024 at 9:46 AM Brian Boxall <bboxall@thekey.com> wrote:
>>
>>> I also LVM with Heather M for an update
>>>
>>> On Wed, Apr 3, 2024 at 9:36 AM Brian Boxall <bboxall@thekey.com> wrote:
>>>
>>>> Yes, 28  hrs a week
>>>>
>>>> On Wed, Apr 3, 2024 at 9:30 AM Timothy Thomas <tt@thekey.com> wrote:
>>>>
>>>>> Is this client still on service?
>>>>>
>>>>> On Wed, Apr 3, 2024 at 10:24 AM John Janiga <john.janiga@thekey.com>
>>>>> wrote:
>>>>>
>>>>>> Thank you Brian.
>>>>>>
>>>>>> *John Janiga*
>>>>>> Senior Accounts Receivable Specialist
>>>>>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>>>>>> *408-647-7538 *
>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Wed, Apr 3, 2024 at 10:13 AM Brian Boxall <bboxall@thekey.com>
>>>>>> wrote:
>>>>>>
>>>>>>> Left a voicemail asking for a callback asap
>>>>>>>
>>>>>>> On Wed, Apr 3, 2024 at 9:11 AM Brian Boxall <bboxall@thekey.com>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> I will call him now.
>>>>>>>>
>>>>>>>> On Wed, Apr 3, 2024 at 9:04 AM John Janiga <john.janiga@thekey.com>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hello Chuck and Tim,
>>>>>>>>>
>>>>>>>>> We still have yet to receive payment for Heather's account balance
>>>>>>>>> Matthewson, Heather 6       $2,570.40 $5,997.60 $5,997.60   $14,565.60
>>>>>>>>>
>>>>>>>>> Does anyone have an update from Mark Mathewson, he stated he was
>>>>>>>>> working with Marc Atkinson directly.
>>>>>>>>>
>>>>>>>>> Mark Matthewson <mark.matthewson@gmail.com>
>>>>>>>>> Mar 18, 2024, 2:22 PM
>>>>>>>>> to me, Heather, Brian, Chuck
>>>>>>>>> John:
>>>>>>>>>
>>>>>>>>> FYI I have asked Marc Atkinson (on Friday March 15th) to send me
>>>>>>>>> a copy of the all of the account activity going through Heather’s account
>>>>>>>>> including both invoices and payments (i.e, the detail account receivable
>>>>>>>>> detail transaction going through Heather’s A/R) so that I can
>>>>>>>>> determine what's gone wrong and how to fix the same at Heather's end.
>>>>>>>>> I suggest that you connect with Marc to see where he's at.
>>>>>>>>> On receipt of the information I hope to solve the problem.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Mark
>>>>>>>>>
>>>>>>>>> *John Janiga*
>>>>>>>>> Senior Accounts Receivable Specialist
>>>>>>>>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>>>>>>>>> *408-647-7538 *
>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Wed, Mar 27, 2024 at 11:20 AM Chuck Terlesky <
>>>>>>>>> cterlesky@thekey.com> wrote:
>>>>>>>>>
>>>>>>>>>> Thanks, Brian and John.
>>>>>>>>>>
>>>>>>>>>> On Wed, Mar 27, 2024 at 8:21 AM Timothy Thomas <tt@thekey.com>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> Agreed. Thanks guys.
>>>>>>>>>>>
>>>>>>>>>>> Tim Thomas
>>>>>>>>>>> Head of Canada Division
>>>>>>>>>>> *Please note my email has changed:*
>>>>>>>>>>> tt@TheKey.com <tt@thekey.com>
>>>>>>>>>>> (514) 591-9387
>>>>>>>>>>> TheKey.ca <https://www.thekey.ca/>
>>>>>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Wed, Mar 27, 2024 at 10:09 AM Brian Boxall <
>>>>>>>>>>> bboxall@thekey.com> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Sounds good.
>>>>>>>>>>>>
>>>>>>>>>>>> Thank you
>>>>>>>>>>>>
>>>>>>>>>>>> On Wed, Mar 27, 2024 at 9:07 AM John Janiga <
>>>>>>>>>>>> john.janiga@thekey.com> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hello Brian,
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thanks for the update.
>>>>>>>>>>>>>
>>>>>>>>>>>>> If no payment is received by this time next week, I will
>>>>>>>>>>>>> formally request suspension of services.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Best regards,
>>>>>>>>>>>>> *John Janiga*
>>>>>>>>>>>>> Senior Accounts Receivable Specialist
>>>>>>>>>>>>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>>>>>>>>>>>>> *408-647-7538 *
>>>>>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Wed, Mar 27, 2024 at 10:04 AM Brian Boxall <
>>>>>>>>>>>>> bboxall@thekey.com> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Heather M informed me on Tues, that funds are being moved to
>>>>>>>>>>>>>> the correct account and this should be resolved shortly.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Lets give it another week? I can inform them that we will
>>>>>>>>>>>>>> suspend care on X date if no payment is received.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Wed, Mar 27, 2024 at 8:45 AM John Janiga <
>>>>>>>>>>>>>> john.janiga@thekey.com> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hello Brian and Chuck,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> The client Heather Mathewson is now behind on payments to
>>>>>>>>>>>>>>> the amount of $14,565.60.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> I believe all has been provided and payment has still not
>>>>>>>>>>>>>>> been received.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Mark Mathewson has requested information from Marc Atkinson
>>>>>>>>>>>>>>> and it has been provided.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> How shall we proceed?
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> We need to attain full payment or perhaps it's time to pause
>>>>>>>>>>>>>>> care ?
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Please let me know your thoughts.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thank you for your assistance.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> *John Janiga*
>>>>>>>>>>>>>>> Senior Accounts Receivable Specialist
>>>>>>>>>>>>>>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>>>>>>>>>>>>>>> *408-647-7538 *
>>>>>>>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Mon, Mar 18, 2024 at 2:22 PM Mark Matthewson <
>>>>>>>>>>>>>>> mark.matthewson@gmail.com> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> John:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> FYI I have asked Marc Atkinson (on Friday March 15th) to send
>>>>>>>>>>>>>>>> me a copy of the all of the account activity going through Heather’s
>>>>>>>>>>>>>>>> account including both invoices and payments (i.e, the detail account
>>>>>>>>>>>>>>>> receivable detail transaction going through Heather’s A/R) so
>>>>>>>>>>>>>>>> that I can determine what's gone wrong and how to fix the same at Heather's
>>>>>>>>>>>>>>>> end.
>>>>>>>>>>>>>>>> I suggest that you connect with Marc to see where he's at.
>>>>>>>>>>>>>>>> On receipt of the information I hope to solve the problem.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Mark
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>  <john.janiga@thekey.com> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Hello Mark,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Checking back in to see if you have an update available on
>>>>>>>>>>>>>>>>> declined payments and also to see if you need anything else from my end,
>>>>>>>>>>>>>>>>> please let me know.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Thank you again for your assistance in this matter.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>>>> *John Janiga*
>>>>>>>>>>>>>>>>> Senior Accounts Receivable Specialist
>>>>>>>>>>>>>>>>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>>>>>>>>>>>>>>>>> *408-647-7538 *
>>>>>>>>>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>>>>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Tue, Mar 12, 2024 at 11:26 AM John Janiga <
>>>>>>>>>>>>>>>>> john.janiga@thekey.com> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Hello Mark and Heather,
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>  It was brought to my attention that charges have been
>>>>>>>>>>>>>>>>>> declining for Heather's invoices since 1.16.2024.  The listed return reason
>>>>>>>>>>>>>>>>>> for declines was insufficient funds.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> [image: image.png]
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> I have attached these invoices for your review.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> * We did have a transition in our accounting department
>>>>>>>>>>>>>>>>>> and this was unfortunately overlooked until now.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Please let me know if you require any
>>>>>>>>>>>>>>>>>> additional information and my direct number is shown below if you would
>>>>>>>>>>>>>>>>>> like to discuss further.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Thank you for your attention to this matter, and
>>>>>>>>>>>>>>>>>> apologies for the delay in notification.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>>>>>>> *John Janiga*
>>>>>>>>>>>>>>>>>> Senior Accounts Receivable Specialist
>>>>>>>>>>>>>>>>>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>>>>>>>>>>>>>>>>>> *408-647-7538 *
>>>>>>>>>>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>>>>>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>> Mark M.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> --
>>>>>>>>>>>>>> Brian Boxall
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Client Success Manager
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>  Direct 431 887 1785
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>  Office 204 489 6000
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> TheKey.ca   <https://thekey.ca/>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> [image: TheKey]
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> --
>>>>>>>>>>>> Brian Boxall
>>>>>>>>>>>>
>>>>>>>>>>>> Client Success Manager
>>>>>>>>>>>>
>>>>>>>>>>>>  Direct 431 887 1785
>>>>>>>>>>>>
>>>>>>>>>>>>  Office 204 489 6000
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> TheKey.ca   <https://thekey.ca/>
>>>>>>>>>>>>
>>>>>>>>>>>> [image: TheKey]
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>> Chuck Terlesky B.A., CCPE
>>>>>>>>>> General Manager
>>>>>>>>>> Winnipeg and Calgary
>>>>>>>>>>
>>>>>>>>>> Calgary: 403-301-3777
>>>>>>>>>> Winnipeg: 204-489-6000
>>>>>>>>>>
>>>>>>>>>> TheKey.ca   <https://thekey.ca/>
>>>>>>>>>>
>>>>>>>>>> [image: TheKey]
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>> Brian Boxall
>>>>>>>>
>>>>>>>> Client Success Manager
>>>>>>>>
>>>>>>>>  Direct 431 887 1785
>>>>>>>>
>>>>>>>>  Office 204 489 6000
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> TheKey.ca   <https://thekey.ca/>
>>>>>>>>
>>>>>>>> [image: TheKey]
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> Brian Boxall
>>>>>>>
>>>>>>> Client Success Manager
>>>>>>>
>>>>>>>  Direct 431 887 1785
>>>>>>>
>>>>>>>  Office 204 489 6000
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> TheKey.ca   <https://thekey.ca/>
>>>>>>>
>>>>>>> [image: TheKey]
>>>>>>>
>>>>>>>
>>>>>
>>>>> --
>>>>> Tim Thomas
>>>>> Head of Canada Division
>>>>> *Please note my email has changed:*
>>>>> tt@TheKey.com <tt@thekey.com>
>>>>> (514) 591-9387
>>>>> TheKey.ca <https://www.thekey.ca/>
>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>
>>>>
>>>>
>>>> --
>>>> Brian Boxall
>>>>
>>>> Client Success Manager
>>>>
>>>>  Direct 431 887 1785
>>>>
>>>>  Office 204 489 6000
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> TheKey.ca   <https://thekey.ca/>
>>>>
>>>> [image: TheKey]
>>>>
>>>>
>>>
>>> --
>>> Brian Boxall
>>>
>>> Client Success Manager
>>>
>>>  Direct 431 887 1785
>>>
>>>  Office 204 489 6000
>>>
>>>
>>>
>>>
>>>
>>> TheKey.ca   <https://thekey.ca/>
>>>
>>> [image: TheKey]
>>>
>>>
>>
>> --
>> Brian Boxall
>>
>> Client Success Manager
>>
>>  Direct 431 887 1785
>>
>>  Office 204 489 6000
>>
>>
>>
>>
>>
>> TheKey.ca   <https://thekey.ca/>
>>
>> [image: TheKey]
>>
>>

-- 
Brian Boxall

Client Success Manager

 Direct 431 887 1785

 Office 204 489 6000





TheKey.ca   <https://thekey.ca/>

[image: TheKey]