Re: Penny Casey - Montreal - Updated Statement Request - [#547183]

Hi team,

The credit balance of $5500.26 in the account is from two payments that
were taken in September, before my time. They are sitting in the account
unapplied and can be used towards future invoices or get a refund.

John - I'll let you take it from here

[image: image.png]

On Tue, Nov 7, 2023 at 1:20 PM Vashon Palloo <paymentapplication@thekey.com>
wrote:

> Hi Tim,
>
> Let me research when Sumira is out of QB for the day and I will get back
> to you ASAP. I probably posted a payment by accident that never settled but
> I can't be sure until I get in.
> ​
> ​Keep you posted.
>
> Thanks,
>
> Vashon Palloo
>
>
> On Tue, 7 Nov at 9:59 AM , Timothy Thomas <tt@thekey.com> wrote:
> @Vashon Palloo <vashon.palloo@thekey.com> looks like we've taken a double
> payment again, as we have a negative balance. How does this keep happening?
>
> On Tue, Nov 7, 2023 at 9:56 AM Sumira Suthesan <billing@thekey.com> wrote:
>
>> Hi Tim,
>>
>> My apologies, the amount was until October 25.
>>
>> Please see attached statement from January 1- November 7, 2023
>>
>>
>> Thanks,
>>
>> Sumira Suthesan
>>
>>
>> On Tue, 7 Nov at 9:52 AM , Timothy Thomas <tt@thekey.com> wrote:
>> Why is the amount due -5k with an outstanding balance of 14k?
>>
>> On Tue, Nov 7, 2023 at 9:50 AM Sumira Suthesan <billing@thekey.com>
>> wrote:
>>
>>> Hi John/ Tim,
>>>
>>> Please see attached updated statement for Penny Casey.
>>>
>>>
>>> Thanks,
>>>
>>> Sumira Suthesan
>>>
>>>
>>>
>>
>> --
>> Tim Thomas
>> Head of Canada Division
>> *Please note my email has changed:*
>> tt@TheKey.com <tt@thekey.com>
>> (514) 591-9387
>> TheKey.ca <https://www.thekey.ca/>
>> [image: TheKey] <https://www.thekey.com/>
>>
>>
>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <tt@thekey.com>
> (514) 591-9387
> TheKey.ca <https://www.thekey.ca/>
> [image: TheKey] <https://www.thekey.com/>
>
> 547183:611100
>


-- 

*Vashon Palloo*

Senior Accounts Receivable Specialist

vashon.palloo@thekey.com

[image: TheKey] <https://homecareassistance.com/>