Re: Fwd: Urgent : Unable to download Vancouver Employee file - [#1131250]

Hi Irin,      To confirm are you wanting to export the file into excel?            
                           
                            On
                            Tue, 24 Jun at 10:23 AM
                            ,  Irin Eva <irin.eva@thekey.com>  wrote:
                             
 Hi Grace, 
   
 Thank you for manually pulling the data. 
   
 I've reviewed the spreadsheet, and it appears to be missing some key information: employee ID, rate method, rate, and rate name. I've attached a file that shows the complete data we need for processing. 
   
 Thanks, 
 Irin 
 
    
  
 On Tue, Jun 24, 2025 at 10:17 AM Grace Campoll <clearcaresupport@homecareassistance.com> wrote: 
 
  
	 
 
 Hi all,  
   
 I was able to pull the data from the page manually and paste it into a spreadsheet. Would this do for processing or is there data missing? 
 
  
 
   
 Thanks,  
 ​ 
 
 
 Grace 
 TheKey Tech Support 
 
 
                           
                            On
                            Tue, 24 Jun at 10:15 AM
                            ,  ClearCare Support <clearcaresupport@homecareassistance.com>  wrote:
                             
 Hi Germaine,  
   
 I will escalate this to WellSky. Which report is it? Is it the Custom Form Payroll Report? What is the actual report name? 
   
   
   
 Thanks, 
   
Tala Barakat Product Owner 
 
 
 
   
 
 
    
  
 On Tue, Jun 24, 2025 at 10:13 AM Germaine Daniels <germaine.daniels@thekey.com> wrote: 
 
 
 
 Please make note the issue is only with Vancouver and Montreal! The other locations were retrieved without incident. 
   
 Thanks    Germaine DanielsPayroll Director  germaine.daniels@thekey.com Phone: 562-380-3662 TheKey.com  
 
 
 
   
 
  
 On Tue, Jun 24, 2025 at 7:08 AM Germaine Daniels <germaine.daniels@thekey.com> wrote: 
 
 Hi Troy and Team,  If this issue isn't resolved by 11:30 AM latest noon ET today, I'll need to send a company-wide email to all of Canada informing them that Friday deposits will be delayed and not processed until Monday.  Germaine Daniels Payroll Director germaine.daniels@thekey.com Phone: 562-380-3662 TheKey.com   
 
   
 
  
 On Tue, Jun 24, 2025 at 6:59 AM Troy Riha <troy.riha@thekey.com> wrote: 
 
 
 @tala are you able to help with this? 
 
  
 On Mon, Jun 23, 2025 at 11:26 PM Germaine Daniels <germaine.daniels@thekey.com> wrote: 
 
 
 
 
 
@Troy Riha Can you expedite this request?  
   
 Thanks  
 
 
    Germaine Daniels 
 
Director Payroll | TheKey
 
 Email: germaine.daniels@thekey.com 
 Mobile: 562.784.1800 
   
    
   
 ---------- Forwarded message --------- From: Irin Eva <irin.eva@thekey.com> Date: Mon, Jun 23, 2025 at 8:07 PM Subject: Urgent : Unable to download Vancouver Employee file To: Roxana Cruz <rcruz@thekey.com> Cc: Germaine Daniels <germaine.daniels@thekey.com> 
 
   
  Hi Roxana,  
   
 I'm reaching out again because I'm still having trouble downloading the Vancouver payroll file. I've been trying for the last three hours, but it continues to show "clear care issues." I was hoping it would resolve on its own, but the problem persists. 
   
 
 
 
   
 Since we need to process payroll by tomorrow noon, it's crucial that we download this file as soon as possible. Could you please look into this and let us know what's happening? 
   
 Thank you, 
 Irin 
--    
 For All Kind of Payroll Inquiries Please Copy Canada Payroll Email - canadapayroll@thekey.com 
   
 Irin Nahar Eva, PCP, PLP (CPM) 
 Payroll Manager - Canada 
 647-932-6409  
 irin.eva@thekey.com 
 
 
 
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
                          
 
                         
 


	








  
   
   
--    
 For All Kind of Payroll Inquiries Please Copy Canada Payroll Email - canadapayroll@thekey.com 
   
 Irin Nahar Eva, PCP, PLP (CPM) 
 Payroll Manager - Canada 
 647-932-6409  
 irin.eva@thekey.com