Re: Winnipeg AR Outstanding Balances - Disputed or No Response to outreach

Hello Chuck,

Thank you for the information.

Client Lange disputes remaining balance owed completely - stated his
interaction with our accounting department was poor at best, believes he
paid - mentioned Ali as part of the accounting issue. So I wouldn't advise
pulling from his PAD.

Client Page - I will add to TSI profit recovery.

Best,
*John Janiga*
Senior Accounts Receivable Specialist
*john.janiga@thekey.com <john.janiga@thekey.com>*
*408-647-7538 *
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://homecareassistance.com/>



On Tue, Mar 19, 2024 at 1:24 PM Chuck Terlesky <cterlesky@thekey.com> wrote:

> Hi John,
>
> Client Lange - they have not been in service for two years, but they have
> a signed agreement and a PAD form - can we not just collect through PAD?
>
> Client Page - please send this to collections as Brian says that they know
> that they have to pay for the private portion.
>
> Regards,
> Chuck
>
> On Mon, Mar 18, 2024 at 7:15 AM John Janiga <john.janiga@thekey.com>
> wrote:
>
>> Thank you for the update, Chuck!
>>
>> Best Regards,
>> *John Janiga*
>> Senior Accounts Receivable Specialist
>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>> *408-647-7538 *
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://homecareassistance.com/>
>>
>>
>>
>> On Fri, Mar 15, 2024 at 3:36 PM Chuck Terlesky <cterlesky@thekey.com>
>> wrote:
>>
>>> Hi John,
>>>
>>> We will write off both St. Goddard accounts - I have a call with Brian
>>> next week - and we will look at the other two clients and get back to you
>>> by EOD March 19th.
>>>
>>> Regards,
>>> Chuck
>>>
>>> On Tue, Mar 12, 2024 at 9:10 AM John Janiga <john.janiga@thekey.com>
>>> wrote:
>>>
>>>> Hello Chuck and Tim,
>>>>
>>>> Here is a list of Winnipeg deactivated clients with balances remaining
>>>> either in dispute or no response to collections.
>>>>
>>>> Lange, Allie and Jack - $2,382.13 ( Disputes Believes we already have
>>>> this amount and states our accounting ( Ali ) was terrible.
>>>> [image: image.png]
>>>>
>>>> Page, Martie - $1,785.00 - No response received from listed contacts.
>>>> [image: image.png]
>>>>
>>>> St Goddard Gurmit - $1,039.50 - Client's widow states she was misled
>>>> and never would have requested a CG hold until husband was released from
>>>> hospital if she knew of the full daily charge for the hold. Brian B has
>>>> notes and we had a zoom meeting with Gurmit and Nadine (Client contact )
>>>> which did not produce any amicable results.
>>>> [image: image.png]
>>>> St Goddard Miles - $1,182.00 - Same Disputed ( Clients requested
>>>> credits for days CG was on hold is larger than what remains due.)
>>>> [image: image.png]
>>>>
>>>> In Addition, clients' deposit was used to pay for disputed invoices and
>>>> client states they were never made aware of this transaction at the time.
>>>>
>>>> Let me know what you both think and I will act accordingly.
>>>>
>>>> Thank you for your assistance,
>>>>
>>>> Best,
>>>>
>>>> *John Janiga*
>>>> Senior Accounts Receivable Specialist
>>>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>>>> *408-647-7538 *
>>>> TheKey.com <https://www.thekey.com/>
>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>
>>>>
>>>
>>> --
>>> Chuck Terlesky B.A., CCPE
>>> General Manager
>>> Winnipeg and Calgary
>>>
>>> Calgary: 403-301-3777
>>> Winnipeg: 204-489-6000
>>>
>>> TheKey.ca   <https://thekey.ca/>
>>>
>>> [image: TheKey]
>>>
>>>
>
> --
> Chuck Terlesky B.A., CCPE
> General Manager
> Winnipeg and Calgary
>
> Calgary: 403-301-3777
> Winnipeg: 204-489-6000
>
> TheKey.ca   <https://thekey.ca/>
>
> [image: TheKey]
>
>