--0000000000005b41d605f915013e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Chelsea, No, that is not what happened at all. When I put the location under the pertinent office for the leads, it saved it under "no office." The issue seems to now be resolved when I am entering new leads. However, I cannot go back and change the ClearCare location to the appropriate office. It is stuck as "no office." Dennis Fancy, BSP Care Solutions Manager TheKey.ca [image: TheKey] On Tue, Apr 11, 2023 at 2:56=E2=80=AFPM Chelsea Lucas wrote: > Hi Dennis, > > Looking at the few examples in the screenshot, it looks like you updated > the Clearcare to "No Office." > > Thanks, > Chelsea Lucas > > > On Tue, 11 Apr at 3:41 PM , Dennis Fancy > wrote: > Hi Chelsea, > > The error happens regardless of the referral source. It is not an issue o= f > us being unable to create leads, the issue is that the location is showin= g > up as "no office." > > Dennis Fancy, BSP > Care Solutions Manager > > TheKey.ca > > [image: TheKey] > > > On Tue, Apr 11, 2023 at 2:38=E2=80=AFPM Chelsea Lucas salesforcesupport@homecareassistance.com> wrote: > >> Hi JosephTaylor, >> >> =E2=80=8BIs the team unable to enter leads using the referral account Go= ogle Ads >> or is the issue that it is showing up with the Clearcare of "No Office." >> The reason I ask is because in the screenshot you are showing me leads t= hat >> have already been created. >> >> >> Thanks, >> >> Chelsea Lucas >> >> >> On Tue, 11 Apr at 3:31 PM , Dennis Fancy >> wrote: >> Hi Chelsea, this is what we are dealing with. >> >> >> >> On Tue, Apr 11, 2023 at 2:29 PM Chelsea Lucas > salesforcesupport@homecareassistance.com> wrote: >> >>> Hi JosephTaylor, >>> >>> Please have them take the screenshot, so that we can see most of the >>> data entered. Confirming they are still getting the same error message? >>> >>> >>> Thanks, >>> >>> Chelsea Lucas >>> >>> >>> -- >> Dennis Fancy, BSP >> Care Solutions Manager >> >> TheKey.ca >> >> [image: TheKey] >> >> 213758:611100 > --0000000000005b41d605f915013e Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Chelsea, No, that is not what happen= ed at all. When I put the location under the pertinent office for the leads= , it saved it under "no office." The issue seems to now be resolv= ed when I am entering new leads. However, I cannot go back and change the C= learCare location to the appropriate office. It is stuck as "no office= ." Dennis = Fancy, BSP Care Solutions Manager TheKey.ca= On Tue, Apr 11, 2023 at 2:56=E2=80=AFPM Chelsea = Lucas < sales= forcesupport@homecareassistance.com > wrote: <blockquote cla= ss=3D"gmail_quote" style=3D"margin:0px 0p