Re: New Support Inquiry from Tim Thomas (Priority)

## James replied, on Jul 11 @ 5:26pm (EDT)= :

Hi Tim,

I've investigated the issue you reported and the beh= avior I'm seeing
is that the optin will appear successfully after 30 s= econds and then
if I refresh the page or manually navigate to a differ= ent page where
the campaign is active (copy/paste the url) then the op= tin will appear
immediately when the page loads again.

This behav= ior is consistent with the 30-second display rule. As long
as the visi= tor has been browsing your site for at least 30 seconds and
hasn't int= eracted with the optin yet then it should appear immediately
on the ne= xt page load. You see, that 30 seconds refers to how long the
visitor= has been on your _WEBSITE_, not just how long they have been
on a spe= cific _WEB PAGE_. Once the visitor has reached the 30-second
mark, ref= reshing the page or navigating to a new one does not reset
this timer.=

If you are seeing the optin appear immediately on page load in ot= her
circumstances, like if the visitor has already interacted with the=
optin, then that could be an issue and I can investigate further.
=
Please let me know if you have any additional questions I can help yo= u
with.

Thanks!

How would you rate the quality of my re= ply?
Great [1]    Okay [2]    Not Good [3]

James Gifford
OptinMonster Developer
support@optinmonster.com
=
**Our Standard Support Hours are 9am - 5pm EST, Monday through=
Friday. While we may respond to tickets outside of this support
win= dow, that is not the norm. Thank you for your patience and we’ll=
respond to any additional questions you may have as soon as
possibl= e.**

Links:
[1]
https://secure.helpscout.net/satisf= action/57858693/record/1070131579/1/
[2]
https://secure.helpscout.ne= t/satisfaction/57858693/record/1070131579/2/
[3]
https://secure.help= scout.net/satisfaction/57858693/record/1070131579/3/

## Rahul replied, on= Jul 11 @ 4:47pm (EDT):

Hey Tim,

Thanks for contacting us :)=

I guess I was able to replicate the issue on my end :
http://clo= ud.supportally.com/lWEO [1].

Due to the nature of this issue, I am= escalating this to a developer
to help resolve your inquiry as soon a= s possible.

The next email you receive will be from him.

Thank= you so much for your patience as we work to get this resolved
for you= as quickly as possible!

Links:
[1] http://cloud.support= ally.com/lWEO

Rahul Banker
Customer Support Technician
sup= port@optinmonster.com

**Our Standard Support Hours are 9am - 5= pm EST,