--00000000000071562c0617f1d635 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Absolutely! I think this one is on me. I remember typing up a reply, but I don't see it in my sent or drafts folder. Not sure about this. Either way, I'll take responsibility for the reply not being sent. On Wed, May 8, 2024 at 8:59=E2=80=AFAM Sharon Speirs w= rote: > Thank you Mark I must have missed that. > I will let them know > Much appreciated > Sharon > > > Sharon, Speirs > > General Manager > > Vancouver, BC > > Office: 778.279.3634 > > sspeirs@thekey.com > > TheKey.ca > > [image: TheKey] > > > > > > > > On Wed, May 8, 2024 at 6:58=E2=80=AFAM Mark Warner wrote: > >> Their numbers have already been assigned (you should have seen a reply o= n >> that.) >> Have them both go into their 8x8 app. Click on their pic/initials in th= e >> upper left corner, and under Caller ID they should see their additional >> numbers. >> >> On Wed, May 8, 2024 at 8:49=E2=80=AFAM Sharon Speirs wrote: >> >>> Morning Mark >>> Is it possible to get the local Vancouver 8 by 8 number by Thursday for >>> Chandani Patel and one for Shyanne Hansen for the following week? >>> Would you prefer I put a ticket in for IT? >>> Let me know >>> Sharon >>> >>> >>> Sharon, Speirs >>> >>> General Manager >>> >>> Vancouver, BC >>> >>> Office: 778.279.3634 >>> >>> sspeirs@thekey.com >>> >>> TheKey.ca >>> >>> [image: TheKey] >>> >>> >>> >>> >>> >>> >>> >>> On Fri, May 3, 2024 at 6:58=E2=80=AFAM Timothy Thomas w= rote: >>> >>>> Understood. >>>> >>>> In the case of Shyanne, the DND option is fine as she's currently on >>>> Maternity leave and not active in any other ring group. Please add her >>>> along with a local number. >>>> >>>> I will manage Chandani's ring group access manually - please assign he= r >>>> a number as well. >>>> >>>> Thanks >>>> >>>> On Fri, May 3, 2024 at 9:50=E2=80=AFAM Mark Warner >>>> wrote: >>>> >>>>> Hi Tim. >>>>> >>>>> Unless I have misunderstood something, there will be specific days an= d >>>>> specific times the two users will be needed to be added/removed from = the >>>>> on-call ring group. The 8x8 platform does not have a mechanism for >>>>> automatically including or excluding users to/from ring groups based = on a >>>>> schedule. Ring group membership attributes are 100% manual. It will >>>>> require an 8x8 administrator to manually add/remove the users via a n= oted >>>>> schedule. I thought it would make more sense for your team to work lo= cally >>>>> in case the schedule alters unexpectedly. With you and Joey having ri= ng >>>>> group access and the knowledge of how to add/remove members, it would >>>>> provide you all with maximum flexibility rather than submitting a tic= ket >>>>> and waiting for IT to make the ring group changes. >>>>> >>>>> If the second option of adding the two users to the necessary on-call >>>>> group one time, for the duration of the coverage needs, and having th= em use >>>>> the 8x8 Do Not Disturb feature