--0000000000001e114e0617f1b626 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Mark I must have missed that. I will let them know Much appreciated Sharon Sharon, Speirs General Manager Vancouver, BC Office: 778.279.3634 sspeirs@thekey.com TheKey.ca [image: TheKey] On Wed, May 8, 2024 at 6:58=E2=80=AFAM Mark Warner = wrote: > Their numbers have already been assigned (you should have seen a reply on > that.) > Have them both go into their 8x8 app. Click on their pic/initials in the > upper left corner, and under Caller ID they should see their additional > numbers. > > On Wed, May 8, 2024 at 8:49=E2=80=AFAM Sharon Speirs = wrote: > >> Morning Mark >> Is it possible to get the local Vancouver 8 by 8 number by Thursday for >> Chandani Patel and one for Shyanne Hansen for the following week? >> Would you prefer I put a ticket in for IT? >> Let me know >> Sharon >> >> >> Sharon, Speirs >> >> General Manager >> >> Vancouver, BC >> >> Office: 778.279.3634 >> >> sspeirs@thekey.com >> >> TheKey.ca >> >> [image: TheKey] >> >> >> >> >> >> >> >> On Fri, May 3, 2024 at 6:58=E2=80=AFAM Timothy Thomas wr= ote: >> >>> Understood. >>> >>> In the case of Shyanne, the DND option is fine as she's currently on >>> Maternity leave and not active in any other ring group. Please add her >>> along with a local number. >>> >>> I will manage Chandani's ring group access manually - please assign her >>> a number as well. >>> >>> Thanks >>> >>> On Fri, May 3, 2024 at 9:50=E2=80=AFAM Mark Warner >>> wrote: >>> >>>> Hi Tim. >>>> >>>> Unless I have misunderstood something, there will be specific days and >>>> specific times the two users will be needed to be added/removed from t= he >>>> on-call ring group. The 8x8 platform does not have a mechanism for >>>> automatically including or excluding users to/from ring groups based o= n a >>>> schedule. Ring group membership attributes are 100% manual. It will >>>> require an 8x8 administrator to manually add/remove the users via a no= ted >>>> schedule. I thought it would make more sense for your team to work loc= ally >>>> in case the schedule alters unexpectedly. With you and Joey having rin= g >>>> group access and the knowledge of how to add/remove members, it would >>>> provide you all with maximum flexibility rather than submitting a tick= et >>>> and waiting for IT to make the ring group changes. >>>> >>>> If the second option of adding the two users to the necessary on-call >>>> group one time, for the duration of the coverage needs, and having the= m use >>>> the 8x8 Do Not Disturb feature to silence calls when they are NOT need= ed is >>>> acceptable, that can be done quickly and easily by IT. >>>> >>>> Please let me know if I=E2=80=99ve missed something. Thanks! >>>> >>>> *Mark Warner* >>>> VoIP Network Administrator >>>> Contact IT Support 8am-9pm EST @ (888) 838-1955 >>>> hca.freshdesk.com >>>> TheKey (formerly Home Care Assistance) >>>> >>>> >>>> >>>> >>>> On Fri, May 3, 2