Thank you Mark I must have missed that.
I will let them know
Much appreciated
Sharon
Sharon, Speirs
General Manager
Vancouver, BC
Office: 778.279.3634
sspeirs@thekey.com
TheKey.ca <https://thekey.ca/>
[image: TheKey]
On Wed, May 8, 2024 at 6:58 AM Mark Warner <mark.warner@thekey.com> wrote:
> Their numbers have already been assigned (you should have seen a reply on
> that.)
> Have them both go into their 8x8 app. Click on their pic/initials in the
> upper left corner, and under Caller ID they should see their additional
> numbers.
>
> On Wed, May 8, 2024 at 8:49 AM Sharon Speirs <sspeirs@thekey.com> wrote:
>
>> Morning Mark
>> Is it possible to get the local Vancouver 8 by 8 number by Thursday for
>> Chandani Patel and one for Shyanne Hansen for the following week?
>> Would you prefer I put a ticket in for IT?
>> Let me know
>> Sharon
>>
>>
>> Sharon, Speirs
>>
>> General Manager
>>
>> Vancouver, BC
>>
>> Office: 778.279.3634
>>
>> sspeirs@thekey.com
>>
>> TheKey.ca <https://thekey.ca/>
>>
>> [image: TheKey]
>>
>>
>>
>>
>>
>>
>>
>> On Fri, May 3, 2024 at 6:58 AM Timothy Thomas <tt@thekey.com> wrote:
>>
>>> Understood.
>>>
>>> In the case of Shyanne, the DND option is fine as she's currently on
>>> Maternity leave and not active in any other ring group. Please add her
>>> along with a local number.
>>>
>>> I will manage Chandani's ring group access manually - please assign her
>>> a number as well.
>>>
>>> Thanks
>>>
>>> On Fri, May 3, 2024 at 9:50 AM Mark Warner <mark.warner@thekey.com>
>>> wrote:
>>>
>>>> Hi Tim.
>>>>
>>>> Unless I have misunderstood something, there will be specific days and
>>>> specific times the two users will be needed to be added/removed from the
>>>> on-call ring group. The 8x8 platform does not have a mechanism for
>>>> automatically including or excluding users to/from ring groups based on a
>>>> schedule. Ring group membership attributes are 100% manual. It will
>>>> require an 8x8 administrator to manually add/remove the users via a noted
>>>> schedule. I thought it would make more sense for your team to work locally
>>>> in case the schedule alters unexpectedly. With you and Joey having ring
>>>> group access and the knowledge of how to add/remove members, it would
>>>> provide you all with maximum flexibility rather than submitting a ticket
>>>> and waiting for IT to make the ring group changes.
>>>>
>>>> If the second option of adding the two users to the necessary on-call
>>>> group one time, for the duration of the coverage needs, and having them use
>>>> the 8x8 Do Not Disturb feature to silence calls when they are NOT needed is
>>>> acceptable, that can be done quickly and easily by IT.
>>>>
>>>> Please let me know if I’ve missed something. Thanks!
>>>>
>>>> *Mark Warner*
>>>> VoIP Network Administrator
>>>> Contact IT Support 8am-9pm EST @ (888) 838-1955
>>>> hca.freshdesk.com
>>>> TheKey <http://www.thekey.com> (formerly Home Care Assistance)
>>>>
>>>>
>>>>
>>>>
>>>> On Fri, May 3, 2024 at 8:33 AM Timothy Thomas <tt@thekey.com> wrote:
>>>>
>>>>> Hi Mark,
>>>>>
>>>>> This isn't a request that 8x8 support can assist with? Without the
>>>>> need for granting additional access? If not Joey and I will manage but this
>>>>> is disappointing.
>>>>>
>>>>> Side note, Chandani and Shyanne will need Vancouver numbers added to
>>>>> their 8x8 profiles. Preferable area code 604 or 778.
>>>>>
>>>>> Thanks
>>>>>
>>>>> On Thu, May 2, 2024 at 9:01 PM Sharon Speirs <sspeirs@thekey.com>
>>>>> wrote:
>>>>>
>>>>>> Hoping one of you can help me get this set up without a lot of
>>>>>> “approvals”
>>>>>> Let me know
>>>>>> Sharon
>>>>>>
>>>>>>
>>>>>> Sharon, Speirs
>>>>>>
>>>>>> General Manager
>>>>>>
>>>>>> Vancouver, BC
>>>>>>
>>>>>> Office: 778.279.3634
>>>>>>
>>>>>> sspeirs@thekey.com
>>>>>>
>>>>>> TheKey.ca <https://thekey.ca/>
>>>>>>
>>>>>> [image: TheKey]
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> ---------- Forwarded message ---------
>>>>>> From: Mark Warner <mark.warner@thekey.com>
>>>>>> Date: Thu, May 2, 2024 at 5:29 PM
>>>>>> Subject: Re: Calgary employees helping out Vancouver on call
>>>>>> To: Sharon Speirs <sspeirs@thekey.com>
>>>>>>
>>>>>>
>>>>>> Actually, it's a whole "access thing." It requires access to the 8x8
>>>>>> Admin Console. Unfortunately, to have access it will require a "business
>>>>>> need" justification to be run up the authorization ladder. I assumed that
>>>>>> maybe you were working a bit with Joey or Tim on this. Both of them do
>>>>>> have the necessary access and know-how for manipulating those ring groups.
>>>>>> Maybe start there and see where things go? I'd love to help more, but my
>>>>>> hands are tied with the Admin access process. Sorry.
>>>>>>
>>>>>> On Thu, May 2, 2024 at 7:15 PM Sharon Speirs <sspeirs@thekey.com>
>>>>>> wrote:
>>>>>>
>>>>>>> Thank you Mark
>>>>>>> I actually don’t know how to add them to the ring group is there
>>>>>>> instructions I can follow?
>>>>>>> Sharon
>>>>>>>
>>>>>>>
>>>>>>> Sharon, Speirs
>>>>>>>
>>>>>>> General Manager
>>>>>>>
>>>>>>> Vancouver, BC
>>>>>>>
>>>>>>> Office: 778.279.3634
>>>>>>>
>>>>>>> sspeirs@thekey.com
>>>>>>>
>>>>>>> TheKey.ca <https://thekey.ca/>
>>>>>>>
>>>>>>> [image: TheKey]
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Thu, May 2, 2024 at 4:31 PM Mark Warner <mark.warner@thekey.com>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Yes, you can just add them to the On-Call group that needs
>>>>>>>> coverage. Since you have such specific times for them to be helping,
>>>>>>>> you'll have to manually add/remove them based on whatever the
>>>>>>>> needs/schedules are. Or, if it works for them, you can put them in the
>>>>>>>> appropriate On-Call group(s) and then have them use the 8x8 Do not disturb
>>>>>>>> status when they don't want to take calls. Just keep in mind that if they
>>>>>>>> use the DND status, when the DND is activated, ALL inbound calls will NOT
>>>>>>>> ring them.
>>>>>>>>
>>>>>>>> *Mark Warner*
>>>>>>>> VoIP Network Administrator
>>>>>>>> Contact IT Support 8am-9pm EST @ (888) 838-1955
>>>>>>>> hca.freshdesk.com
>>>>>>>> TheKey <http://www.thekey.com> (formerly Home Care Assistance)
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, May 2, 2024 at 5:45 PM Sharon Speirs <sspeirs@thekey.com>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>>
>>>>>>>>> Hi Mark
>>>>>>>>>
>>>>>>>>> I am not sure of the logistics of what we need to do in order to
>>>>>>>>> have two Calgary employees help out the Vancouver market on call for a
>>>>>>>>> Thursday evening , Friday evening and then the weekend.
>>>>>>>>> The employees are Shyanne Hansen in Calgary and Chandani Patel in
>>>>>>>>> Calgary as well.
>>>>>>>>> Do we just add them to our on-call ring list or do I need to do
>>>>>>>>> something different as they are only helping out for about 4-6 weeks and I
>>>>>>>>> don't want them getting Vancouver calls if they are not on call.
>>>>>>>>> Let me know what I need to do and what you can do on your end
>>>>>>>>> Kind regards
>>>>>>>>> Sharon
>>>>>>>>>
>>>>>>>>> Sharon, Speirs
>>>>>>>>>
>>>>>>>>> General Manager
>>>>>>>>>
>>>>>>>>> Vancouver, BC
>>>>>>>>>
>>>>>>>>> Office: 778.279.3634
>>>>>>>>>
>>>>>>>>> sspeirs@thekey.com
>>>>>>>>>
>>>>>>>>> TheKey.ca <https://thekey.ca/>
>>>>>>>>>
>>>>>>>>> [image: TheKey]
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>
>>>>> --
>>>>> Tim Thomas
>>>>> Head of Canada Division
>>>>> *Please note my email has changed:*
>>>>> tt@TheKey.com <tt@thekey.com>
>>>>> (514) 591-9387
>>>>> TheKey.ca <https://www.thekey.ca/>
>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>
>>>>
>>>
>>> --
>>> Tim Thomas
>>> Head of Canada Division
>>> *Please note my email has changed:*
>>> tt@TheKey.com <tt@thekey.com>
>>> (514) 591-9387
>>> TheKey.ca <https://www.thekey.ca/>
>>> [image: TheKey] <https://www.thekey.com/>
>>>
>>