--Apple-Mail-9B9A488E-D6EE-4619-9948-89949724DEBE Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Hey Cheryl, Let=E2=80= =99s get on meeting to discuss this . Emails back and forth are not sufficie= nt . I will send an invite to yourself and Tim. Thank you On Mar 10, 2023, at 9:30 PM, Cheryl Cartwright <ccart= wright@thekey.com> wrote: =EF=BB=BF Hi Ali, Eleanor has reached out to me on four differ= ent occasions. It was me who initiated the conversation with you just for he= r to come back to me and tell me what a disappointment we are. So please don= =E2=80=99t remind me of protocol. It=E2=80=99s my job to ensure our clients g= et what they need and she obviously feels the statement provided wasn=E2=80=99= t sufficient. Chery= l On Fri, Mar 10, 2023 at 8:43 PM Ali Malik < ali.malik@thekey.com > wrote: Hi Cheryl, Please review my email I have s= ent to Eleanor earlier on this thread. I provided her with all the details f= or Mavencare as well. She had not responded back after my email was sent.&nb= sp; Client had 2 weeks of care with HCA under clear= care, we sent her a breakdown of these 2 weeks and total. In my next email I= have sent her the Mavencare account statement. This is everything they= need and require. Please going forward Cheryl= before responding to a client in regards to billing issues, discuss with my= self first so we can come up with a plan and be on the same page. = As mentioned earlier, the client did not respond when we prov= ided them with additional Mavencare documents so we assume everything is fin= e. You do not need to make an alternative account statement for them. Thank you, On Fri, Mar 1= 0, 2023 at 7:51=E2=80=AFPM Cheryl Cartwright < ccartwright@thekey.com > wrote: Hi Eleanor, = I was able to see the attachments after I sent my la= st email. I will put together a proper statement for you. I apologize you di= dn=E2=80=99t receive what you needed. Cheryl On Fri, Mar 10, 2023 at 4:39 PM Eleanor Andrew &l= t; elroseandrew@g= mail.com > wrote: Dear Cheryl, I am forwarding you what Sumira sent me, below, as well as a screen= shot from my mom=E2=80=99s bank account, indicating payments made to your c= ompany. 1) I am simply requesting a document t= hat says the total amount paid to your company in 2022 in one line for my ac= countant, not a bunch of invoices marked paid. 2) M= y mom=E2=80=99s bank statements indicate different payments not accounted fo= r in the documents Sumira sent me. I have serious concerns about your compan= y=E2=80=99s record keeping abilities. We had a= very lousy experience with your company. Please AT LEAST send us a professi= onal receipt for tax purposes. Eleanor On Mar 10, 2023, at 3:40 PM, Sumira Suthesan < sumira.suthesan@th= ekey.com > wrote: Hi Eleanor, Please see attach