Re: eTransfer & Wire Updates Needed- CIBC & BMO

--0000000000008e2f93062979ae40 Content-Type: multipart/alternative; boundary="0000000000008e2f91062979ae3e" --0000000000008e2f91062979ae3e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Lisa, Would it be better to hold off on updating the email with *CIBC* to *paymentapplication@thekey.com*? Since we only have two clients using e-transfers, waiting until the email address is officially associated with JP Morgan could help avoid any unnecessary confusion for them. From a client experience perspective, asking them to update their e-transfer banking processes now to paymentapplication@thekey.com=E2=80=94o= nly to require another change to etransfer@thekey.com in early 2025=E2=80=94could = feel unnecessarily disruptive. Additionally, requiring the two clients to create and send passwords for e-transfer deposits introduces extra steps that may lead to frustration. Given that e-transfer usage is minimal, maintaining the current process for now would help ensure a smoother, more client-friendly experience until the full transition to JP Morgan. Please let me know your thoughts. I=E2=80=99m happy to move forward but jus= t considering the client experience. Chuck On Tue, Dec 17, 2024 at 6:50=E2=80=AFAM Kate Goodrich wrote: > Bank letter has been shared with Collections team. > > On Mon, Dec 16, 2024, 9:05=E2=80=AFPM wrote: > >> Hello All- >> >> >> >> Updating this thread with the progress I am aware of. Please comment as >> to the status of your specific action items. >> >> >> >> *CIBC:* >> >> - Workers Comp Payments: >> - Debits from the Workers Compensation Board need to be paid out >> of TBD >> - @Laszlo Kovacs to confirm what >> account this should be debited from. >> - Confirmed: Using AE #1643 >> - @Chuck Terlesky to request Company >> ID/Whitelist ID so TheKey can add them to a list of allowed debtor= s. >> >> >> >> - eTransfer Payments: >> - Once JPMC has input eTransfer@thekey.com >> Elizabeth will notify Chuck >> - Complete as of 12/26/24 >> - To follow the above, @Chuck Terlesky will >> update the eTransfer email on file in CIBC portal to >> paymentapplication@thekey.com >> - Additionally, @Chuck Terlesky will >> disable eTransfer auto-deposit >> - The goal with the above two items is to prevent any >> clients from sending funds to CBIC by creating a FreshDesk t= icket. >> - Lisa Barker will own notifying Collections and Chuck of >> any future attempts to send cash to the CBIC account so it c= an be >> addressed. >> >> >> >> - Wire/DD Payments: >> - @Kate Goodrich please share bank >> letter with Lito so the Collections team can request the clients= =E2=80=99 sending >> wires send to our JPMC Receivables account >> - List of clients impacted is attached, but you should compare >> to the statement Chuck sent Brian @Lito Delapena >> >> >> >> >> *BMO:* >> >> >> >> - eTransfer Payments: >> - Once JPMC has input eTransfer@thekey.com Elizabeth will notify >> Tim >> - Complete as of 12/26/24 >> - To follow th