--Apple-Mail=_73170E4A-080E-4547-99E4-ADD2B5373C4B Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=utf-8 One of the reasons clients do not see this email would be their email = subscribers may have moved to the junk folder or some other folder. But = I can assure that it was delivered successfully. Here are more logs for Richard Ajami that show that Apple Bot did = open/read the email 4 times. ow=09 id sender recipient event message timestamp client_info.device_type client_info.client_os client_info.client_name client_info.client_type client_info.bot client_info.user_agent 1=09 QpruoGBdSUapbgWtkidjMg noreply@notices.thekey.com nadjaajami@icloud.com accepted =09 2024-09-17 02:08:06.803000 UTC =09 =09 =09 =09 =09 =20 2=09 -k4UbHsrTp24i2jENbkByw noreply@notices.thekey.com nadjaajami@icloud.com delivered OK 2024-09-17 02:08:09.171000 UTC =09 =09 =09 =09 =09 =20 3=09 RjHn7tq0TsGRXAhPd9_Ztg =09 nadjaajami@icloud.com opened =09 2024-09-17 02:42:14.539000 UTC unknown unknown unknown unknown apple Mozilla/5.0 4=09 Kqra3OQYQzGhTAn6oFofxA =09 nadjaajami@icloud.com opened =09 2024-09-17 02:12:48.889000 UTC unknown unknown unknown unknown apple Mozilla/5.0 5=09 CFXdgw_9T-u0NhVGIXkZ8w =09 nadjaajami@icloud.com opened =09 2024-10-27 21:55:03.630000 UTC unknown unknown unknown unknown apple Mozilla/5.0 6=09 rzdt3Ew7TiG0NPxjx9Tkmg =09 nadjaajami@icloud.com opened =09 2024-11-23 00:01:26.655000 UTC unknown unknown unknown unknown apple Mozilla/5.0 Same for Margaret Sparks Row=09 id sender recipient event message timestamp client_info.device_type client_info.client_os client_info.client_name client_info.client_type client_info.bot client_info.user_agent 1=09 Yi0D4kZ0TACUvOjYuTm3kA noreply@notices.thekey.com ehcaron@sympatico.ca accepted =09 2024-09-17 02:08:06.933000 UTC =09 =09 =09 =09 =09 =20 2=09 J1cnf6KIQV6duYiFWaaLJw noreply@notices.thekey.com ehcaron@sympatico.ca delivered OK 2024-09-17 02:08:08.073000 UTC =09 =09 =09 =09 =09 =20 3=09 38Nzl4CNQwGf_ZsgdSn7rA =09 ehcaron@sympatico.ca opened =09 2024-09-17 02:57:36.390000 UTC unknown unknown unknown unknown apple Mozilla/5.0 4=09 FNbdqHkbQfCf1VLqo7d05w =09 ehcaron@sympatico.ca opened =09 2024-09-17 20:55:48.031000 UTC unknown unknown unknown unknown apple Mozilla/5.0 Thanks, Umesh > On Jan 8, 2025, at 2:06=E2=80=AFPM, Audra Williams = wrote: >=20 > Hi Joey! >=20 > This shows that it was sent and delivered and the timestamp as well. = Do you think they need more than this? >=20 > Best, >=20 > On Wed, Jan 8, 2025 at 1:53=E2=80=AFPM Joey Taylor = > wrote: >> Good Afternoon Umesh, >>=20 >> The client is disputing receiving an email. Is there proof that we = can forward them of the sent copy? >>=20 >> On Wed, Jan 8, 2025 at 4:43=E2=80=AFPM Umesh Shah > wrote: >>> Hi Team, >>>=20 >>> Here is the data I have for these two clients. >>>=20 >>> We did a rate change in October 2024 and sent emails. >>>=20 >>> Canada Montreal QC 21-Oct-24 Richard Ajami = nadjaajami@icloud.com Y Joey = Taylor Ge