--000000000000eb4ed1063a9ec5b8 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Malin, This is a really beautiful message. Would you like us to forward the family's message to Ella? This is truly special =E2=9D=A4=EF=B8=8F. Best, Lydia On Wed, Jul 23, 2025, 3:28=E2=80=AFPM Claudia Cook wrote: > Thank you for all of your patience, persistence and communication you > provided during his final days! Well done Malin and Team! > Claudia Cook, MSW > Senior Home Care Liaison > Cell/text: 224-783-0179 > Office: 847-853-7777 > Email: Claudia.Cook@TheKey.com > TheKey.com > [image: TheKey] > > > On Wed, Jul 23, 2025 at 8:27=E2=80=AFAM Malin Maleegrai malin.maleegrai@thekey.com> wrote: > >> Good Morning Team, >> >> I spoke with Alvin Meyer's son, David, to offer condolences yesterday. >> He wanted to share feedback but was too emotional to do it via a phone >> call. David shared that he has been trying to put together a text messa= ge >> to me for most of the day. This is the text message I received from Dav= id >> yesterday evening. >> >> *Hello Malin, * >> *I received the news that Dad passed away this morning at around 5:45am. >> My family and I thank The Key for the care, support and dignity for Dad = and >> us. I met only Ella, though there were others caring for Dad on shifts = I >> did not visit him. If I were to personally select a person of character = to >> be with Dad at this time it would have been Ella. She understood Dad's >> inner experience and did not oppose him when he was flailing in pain. S= he >> provided a safe way for him to discharge that energy until it quickly >> passed. Ella, without realizing it, educated me in 10 minutes on the usu= al >> course of dementia and where Dad was on that continuum. No medical >> professional over the past five years had done so , other than to descri= be >> his symptoms and prescribe treatments. * >> *Dad's hospital stay leading up to enlisting your services were chaotic >> and dismissive, however every interaction with The Key provided the >> understanding and support needed by Dad and his family, and in his last >> days, Dad had that caring when it most mattered. Thank you....David and >> Jerry Meyers. * >> >> Our time with the Meyers family was brief but the impact is long >> lasting. Hospital discharges with hospice does not always make sense on >> paper from a business perspective. My hospice social work heart is prou= d >> of the hard work of our team so that Alvin did not have to pass away in = the >> hospital...all he wanted was to return to his apartment. >> >> Kudos team on a job well done when it "most mattered". >> >> With Gratitude, >> Malin >> >> Malin Maleegrai, LCSW >> Client Success Manager >> malin.maleegrai@thekey.com >> 847-853-7777 >> [image: TheKey] >> > --000000000000eb4ed1063a9ec5b8 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Malin, This is a really beautiful message. Woul= d you like us to forw