--0000000000005ae831063a9f2f6a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Lydia, Yes, please forward this message to Ela. Thank you, Malin Malin Maleegrai, LCSW Client Success Manager malin.maleegrai@thekey.com 847-853-7777 [image: TheKey] On Wed, Jul 23, 2025 at 3:44=E2=80=AFPM Lydia Jackson wrote: > Hi Malin, > > This is a really beautiful message. Would you like us to forward the > family's message to Ella? This is truly special =E2=9D=A4=EF=B8=8F. > > Best, > Lydia > > On Wed, Jul 23, 2025, 3:28=E2=80=AFPM Claudia Cook > wrote: > >> Thank you for all of your patience, persistence and communication you >> provided during his final days! Well done Malin and Team! >> Claudia Cook, MSW >> Senior Home Care Liaison >> Cell/text: 224-783-0179 >> Office: 847-853-7777 >> Email: Claudia.Cook@TheKey.com >> TheKey.com >> [image: TheKey] >> >> >> On Wed, Jul 23, 2025 at 8:27=E2=80=AFAM Malin Maleegrai > malin.maleegrai@thekey.com> wrote: >> >>> Good Morning Team, >>> >>> I spoke with Alvin Meyer's son, David, to offer condolences yesterday. >>> He wanted to share feedback but was too emotional to do it via a phone >>> call. David shared that he has been trying to put together a text mess= age >>> to me for most of the day. This is the text message I received from Da= vid >>> yesterday evening. >>> >>> *Hello Malin, * >>> *I received the news that Dad passed away this morning at around 5:45am= . >>> My family and I thank The Key for the care, support and dignity for Dad= and >>> us. I met only Ella, though there were others caring for Dad on shifts= I >>> did not visit him. If I were to personally select a person of character= to >>> be with Dad at this time it would have been Ella. She understood Dad's >>> inner experience and did not oppose him when he was flailing in pain. = She >>> provided a safe way for him to discharge that energy until it quickly >>> passed. Ella, without realizing it, educated me in 10 minutes on the us= ual >>> course of dementia and where Dad was on that continuum. No medical >>> professional over the past five years had done so , other than to descr= ibe >>> his symptoms and prescribe treatments. * >>> *Dad's hospital stay leading up to enlisting your services were chaotic >>> and dismissive, however every interaction with The Key provided the >>> understanding and support needed by Dad and his family, and in his last >>> days, Dad had that caring when it most mattered. Thank you....David and >>> Jerry Meyers. * >>> >>> Our time with the Meyers family was brief but the impact is long >>> lasting. Hospital discharges with hospice does not always make sense o= n >>> paper from a business perspective. My hospice social work heart is pro= ud >>> of the hard work of our team so that Alvin did not have to pass away in= the >>> hospital...all he wanted was to return to his apartment. >>> >>> Kudos team on a job well done when it "most mattered". >>> >>> With Gratitude, >>> Malin >>> >>> Ma