--0000000000009c1a5a05ed35cad5 Content-Type: text/plain; charset="UTF-8" Thank you! Noting also the discussion that we had yesterday during the weekly detractor call. I appreciate your approach and areas identified as opportunity when clients are ending services. On Wed, Nov 9, 2022 at 4:15 PM Cheryl Cartwright wrote: > Thank you Keri, l will look into this. My guess is the parking was added > as an expense after not realizing the last invoice had be sent and paid. We > don't normally send out expenses after final payment unless it's for > equipment rentals which can't be helped. I think it's best just to waive > the 17 dollars here but of course I'll find out what happened and I'll > contact the client. > > Have a great night, > > Cheryl > > On Wed., Nov. 9, 2022, 6:44 p.m. Keri Thrush, wrote: > >> Hi, Cheryl! >> >> Passing along the detractor below in order for you to initiate next >> steps. Please let me know if you have any questions. >> >> Have a great rest of your day! >> >> On Wed, Nov 9, 2022 at 2:28 PM Medallia wrote: >> >>> Client Name: Penny Jonov >>> >>> CC ID: 1000000000042983 >>> >>> Primary Contact: Judith (Lori) Ribeiro >>> >>> PC Contact Info: ejcj89@gmail.com / +4165404131 >>> >>> Survey Delivery: Email >>> >>> >>> Division: Canada Business Unit: Toronto Tenure: Less Than 4 Weeks Actual >>> Customer Segment: Bee Stated Customer Segment: Bee Survey: End of Service >>> Survey 1 Main Score: 4 Comments: Service was great but to be called >>> afterwards and advised there is an outstanding parking receipt for 17.00 is >>> not sitting well with me. This should have been included in our original >>> invoice or a goodwill by the company. Please click here to see the full >>> survey response and learn more about the client: >>> https://hca.medallia.com/hca/respInvForm.do?surveyid=161783 >>> >> --0000000000009c1a5a05ed35cad5 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you!=C2=A0 Noting also the discus= sion that we had yesterday=C2=A0during the=C2=A0weekly detractor call. I ap= preciate your approach and areas identified as opportunity when clients are= ending services.=C2=A0 On Wed, Nov 9, 2022 at 4:15 PM Cheryl Cartwri= ght < ccartwright@thekey.com > wrote: Thank you Keri, l will look into this. My guess is the parki= ng was added as an expense after not realizing the last invoice had be sent= and paid. We don't normally send out expenses after final payment unle= ss it's for equipment rentals which can't be helped. I think it'= ;s best just to waive the 17 dollars here but of course I'll find out w= hat happened and I'll contact the client.=C2=A0 Have a great night, = Cheryl On Wed., Nov. 9, 2022, 6:44 p.m. Keri Thrush,= < kthrush@thekey= .com > wrote: Hi, Cheryl! Passing along the detra= ctor below in order for you to initiate=C2=A0next steps. Please let me know= if you have any questions. Have a great rest of y= our day! On Wed, Nov 9, 2022 at 2:28 PM Me