It does and make sense - thanks Cheryl
On Wed, Dec 7, 2022 at 12:03 PM Cheryl Cartwright <ccartwright@thekey.com>
wrote:
> Good Afternoon Everyone,
>
> I just wanted to help provide some insight on the 1/10 scored in Vancouver
> on this morning's Medallia report. The 1/10 was really for Vancouver
> Coastal Health (VCH) and not for us. VCH is our client (government funded
> care in Vancouver) and they hire us to care for people in their homes until
> they are able to find a bed in a Long Term Care Home or until the client no
> longer needs assistance. In this situation the client was moved into LTC as
> she is not able to care for herself at home. The family was under the
> impression that VCH would be providing home care indefinitely and as long
> as her mother wanted to stay home. Obviously this is not the case as the
> government can't afford to keep people at home on 24/7 care forever. They
> are the ones who ended the service which their mother had no say over. They
> had the option to pay for the care privately if they wanted but they did
> not want to do that and so the decision is then made to move her to LTC. I
> have a call with her daughter today to try and explain this again to her.
>
> I hope this explains things,
>
> Cheryl
>
> ---------- Forwarded message ---------
> From: Medallia Feedback <noreply@medallia.com>
> Date: Wed, Dec 7, 2022 at 9:00 AM
> Subject: Daily Report: Survey Scores 8 or Below
> To: <ccartwright@thekey.com>
>
>
> This report is designed to help you identify situations that require
> intervention and referral accounts at risk. Please review the report for
> any of your Business Unit's responses.
>
> Email ahodges@thekey.com with any feedback, issues, or questions.
> View My Dashboard
> <https://hca.medallia.com/sso/hca/dashboard.do?v=bOhSbklxKtIVdCNhaqx6RlNHtO7jH2uJL5ib0yecyhXzdpo_P%2AbMFIi%2AnnkWXVvW9>
>
> Business Unit Field Survey Program Referral Account Name Referral Account
> Owner Link to Response Main Score
>
> Vancouver
> Client End of Service
> Vancouver Coastal Health
> Jay Bradley
> Go to Response
> <https://hca.medallia.com/sso/hca/respInvForm.do?surveyid=174033>
> 1
> Reason For Ending Service
> My Mom did NOT CONSENT to end this service. She wanted to stay at home.
> Your care aides thought that she was doing well at home. Her human rights
> have been violated by my brother and now her human rights are being
> violated by Vancouver Coastal Health. Lynn Valley Long Term Care Centre
> will not allow any visitors to see my Mom. Social isolation is a huge
> concern for seniors. And, leads to poor health. Why are they punishing her?
> Winnipeg
> Client Relationship
> Google Search
> Corporate Team
> Go to Response
> <https://hca.medallia.com/sso/hca/respInvForm.do?surveyid=169508>
> 5
> Reason for Client NPS Score
> It took a bit to find someone who would fit with auntie. Most workers were
> not knowledgeable enough.
> Winnipeg
> Client Relationship
> Google Search
> Corporate Team
> Go to Response
> <https://hca.medallia.com/sso/hca/respInvForm.do?surveyid=174037>
> 8
> Reason for Client NPS Score
> Very responsive service.
>
>
>
> --
> *Cheryl Cartwright*
> *Regional, Client Success, Canada *
> Home Care Assistance
> Office: 416-488-8777 <4164888777>
> Toronto, ON (EST)
> torontohomecareassistance.ca <https://www.torontohomecareassistance.ca/>
> ---
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