Hello,
Let me know if I can assist in any way.
Best,
*John Janiga*
Senior Accounts Receivable Specialist
*john.janiga@thekey.com <john.janiga@thekey.com>*
*408-647-7538 *
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://homecareassistance.com/>
On Tue, Jan 9, 2024 at 2:30 PM Vashon Palloo <vashon.palloo@thekey.com>
wrote:
> That works for me. Please copy paymentapplication@thekey.com so the
> request also goes through our ticketing system.
>
> Have a good one!!
>
> On Tue, Jan 9, 2024 at 1:54 PM Joey Taylor <joey.taylor@thekey.com> wrote:
>
>> Thank you for the quick response!!
>>
>> It is for the open invoice (attached below). The client will call me
>> Thursday AM and give me the card information over the phone and then I will
>> relay the information to billing.
>>
>> Joey Taylor
>>
>> *General Manager Montreal*
>>
>> 514-907-5065
>>
>> TheKey.ca <https://thekey.ca/>
>>
>> [image: TheKey]
>>
>>
>> On Tue, Jan 9, 2024 at 1:50 PM Vashon Palloo <vashon.palloo@thekey.com>
>> wrote:
>>
>>> Yes, that's not a problem at all. Is it for the current open invoice on
>>> their account or will it be for the new invoice as well? I'm only asking so
>>> I know what amount I need to process.
>>>
>>> How do we get in touch with the client?
>>>
>>> On Tue, Jan 9, 2024 at 1:45 PM Joey Taylor <joey.taylor@thekey.com>
>>> wrote:
>>>
>>>> Good Afternoon Vashon,
>>>>
>>>> We have a client for Montreal (Alan Marmor) who required one shift of
>>>> 24-hour care over the holidays (December 22nd). Care was put in place and
>>>> started within a couple of hours. It was for a close family friend of a key
>>>> referral partner who vouched for the client.
>>>>
>>>> The client was very ill at the time and did not sign the consent or
>>>> payment method. He is old, has no family in the Country, and struggles with
>>>> technology so he was wondering if we could take his credit card over the
>>>> phone so he can pay the invoice? This is a unique case as we would normally
>>>> never start a case without everything in place but given it was for a
>>>> referral partner and it was urgent.
>>>>
>>>> Please let me know,
>>>>
>>>> Joey Taylor
>>>>
>>>> *General Manager Montreal*
>>>>
>>>> 514-907-5065
>>>>
>>>> TheKey.ca <https://thekey.ca/>
>>>>
>>>> [image: TheKey]
>>>>
>>>
>>>
>>> --
>>>
>>> *Vashon Palloo*
>>>
>>> Senior Accounts Receivable Specialist
>>>
>>> vashon.palloo@thekey.com
>>>
>>> [image: TheKey] <https://homecareassistance.com/>
>>>
>>
>
> --
>
> *Vashon Palloo*
>
> Senior Accounts Receivable Specialist
>
> vashon.palloo@thekey.com
>
> [image: TheKey] <https://homecareassistance.com/>
>