--0000000000003d236d05c0546621 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Christina, Thank you very much for sending me this information. A couple more questions to help me: 1. Do you have email addresses for both of them that you can share? 2. Can you please send me a PDF of the final invoice? 3. Can you share with me the Caregiver's name and a little history about them, their skills and certifications? 4. Can you please share with me a copy of the care plan? Thank you, James On Mon, Apr 19, 2021 at 10:36 AM Christina Leo wrote: > Hi James, > > The client's name is Angela Mazzafero and the contacts are both her son > and daughter. Son name is Dominic Vallelonga and his phone number is > 514-814-2232 and the daughter name is Veronica Vallelonga and her phone > number is 514-887-8077. > > Both siblings have very different stories when it came to the quality of > the caregiver we provided for them. The son mentioned that the carevier w= as > excellent and the daughter's story was that the caregiver was lazy and ha= d > no experience. The daughter is not letting her brother pay the balance of > the bill as per her claims that she doesn't see why she needs to pay for > such services. She has asked us to contact her many times to go over more > details and myself and Timothy have called multiple times and have emaile= d > her multiple times as well. We even had a conference call set up with > Timothy, Veronica, Dominic and myself. They failed to show up to the call > and never responded back to the email we sent afterwards to try and > reschedule the call. > She is now ignoring all our calls and emails, same goes for her brother > Dominic. From my understanding, she was also sent a final notice email an= d > she has not responded to that as well. > > Please let me know if you have any more questions. > > Sincerely, > Christina > > > On Mon, Apr 19, 2021 at 10:27 AM Timothy Thomas > wrote: > >> Can you answer james below about mazzaferro and give him a rundown of >> what happened. Thanks >> >> ---------- Forwarded message --------- >> From: James Patchett >> Date: Mon, Apr 19, 2021 at 9:21 AM >> Subject: Client Not Paying >> To: Timothy Thomas >> >> >> Timothy, >> >> When you get a moment please send me the name and contact info for the >> woman that is not paying you for services. In addition, if you can give = me >> a little run down on attempted communication and what has happened so fa= r >> that would be helpful in me drafting an email to her. >> >> Thank you, >> >> -- >> James Patchett >> Director of International Operations & Franchise Support >> Home Care Assistance >> Direct: (727) 729-2068 >> www.homecareassistance.com >> --- >> Read Our Testimonials >> Join Our Newsletter >> >> We Are Hiring! >> >> Champions of Aging Well >> >> >> -- >> >> >> >> Timothy Thomas >> >> >> >> *Regional Director of Operations* >> >> Tel: 514.907.5065 | Fax: 514.221.4265 >> >> tt@homecareassistance.com | Homecareassist