----==_mimepart_6488d59fc576f_1b02adf6b9cceb04879785 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Thank, Allison! =C2=A0Other than the two examples, have any more happened= since you reported those? Thanks,=C2=A0 Mark Warner = = On Tue, 13 Jun at 4:45 PM , Allison Brennan wrote: I was in the Montreal ring group weeks ago w= hen Montreal had a massive power outage but that was almost 2 months ago = and haven=E2=80=99t had any calls until today=C2=A0 = = No one transferred me the calls as I am continuing to transfer them to t= he Montreal team=C2=A0 = = = = = On Tue, Jun 13, 2023 at 4:43 PM Mark Warner wrote= : = = = = = = Joey,=C2=A0 = 8x8 reviewed the call.=C2=A0 They can't definitively identify what occur= red, but they do have a theory.=C2=A0 A couple questions ... = = 1.=C2=A0 To the best of your knowledge, was Allison a part of any of the= Montreal groups and recently removed? = 2.=C2=A0 Is it possible that someone else in the Montreal - English grou= p answered the calls and transferred them to Allison? = = Thanks, = Mark Warner = = = = = = On Tue, 13 Jun at 11:08 AM , Mark Warner wrote:= = = Hi Joey, = I have reviewed some reports and they show exactly what you're describin= g.=C2=A0 I have verified Allison is not in the New Client =C2=A0or New Cl= ient - English ring groups.=C2=A0 I can't explain this one.=C2=A0 I will = submit a ticket with 8x8 and let you know what they come up with. = = Thanks,=C2=A0 = Mark Warner = = = = = = On Tue, 13 Jun at 10:37 AM , JosephTaylor wrote: = = = = = = = = = = = = = = = = = = = = = = = = = = -- = Allison Brennan = Client Success Manager = = Office: 519-954-2111 = Direct Line: 437-216-2865 = Fax: 519-489-1370 = TheKey.ca=C2=A0=C2=A0 ----==_mimepart_6488d59fc576f_1b02adf6b9cceb04879785 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Thank, Allison! =C2=A0Other than the two examples, have = any more happened since you reported those? Thanks,=C2=A0 Mark Warner On Tue, 13 Jun at 4:45 PM , Allison Brennan = <allison.brennan@thekey.com> wrote: I was in the Montreal ring = group weeks ago when Montreal had a massive power outage but that was alm= ost 2 months ago and haven=E2=80=99t had any calls until today=C2=A0 No one transferred me the calls as I am continuing to t= ransfer them to the Montreal team=C2=A0 On Tue, Jun 13, 2023 at 4:43 PM Mark Warner < itsupport@thekey.com > wrote= : Joey,=C2=A0 8x8 reviewed the call.=C2=A0 They can't definitively ide= ntify what occurred, but they do have a theory.=C2=A0 A couple questions = ... 1.=C2=A0 To the best of your knowledge, was Allis