--00000000000023a4bb05fe2eb3fe Content-Type: multipart/alternative; boundary="00000000000023a4ba05fe2eb3fd" --00000000000023a4ba05fe2eb3fd Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Ali, Thank you, it was my understanding this had already been done given the auto-billing concerns that came up a few months ago and the confirmation your team provided I would not be debited directly again, so hoping this time it sticks. Cheers, *Josie Van der Velden* On Thu, Jun 15, 2023 at 11:44=E2=80=AFAM Ali Malik <ali.malik@thekey.com> w= rote: > Hey Josie, > > We will take you off autopay. Going forward, once we get payment from CDH= C > , the invoices will be sent to you for payment. > > thanks > > On Thu, Jun 15, 2023 at 11:31=E2=80=AFAM Josie Van der Velden < > josie.vandervelden@gmail.com> wrote: > >> Hi Ali, >> >> Yes I am all setup on versa pay however it's not helpful for me to go in >> and look myself and pay without any sort of indication around the status= of >> BlueCross payments as I will very likely end up overpaying. As a go >> forward, and as discussed previously and you state below, I should be se= nt >> an invoice for the month after all BlueCross payments have come through,= or >> an email that states I can go online and pay the invoice as it is now up= to >> date. >> >> Thank you, >> >> *Josie Van der Velden* >> >> >> On Thu, Jun 15, 2023 at 7:30=E2=80=AFAM Ali Malik <ali.malik@thekey.com>= wrote: >> >>> Hey Josie, >>> >>> I added you to our versapay online system a while back, did you get the >>> invite? You can view all invoices with respective payments. >>> >>> Once CDHC pays us for the month of May services (June 7th invoice), we >>> will inform you of the balance due, or alternatively, you can review th= e >>> system to see. This should be reconciled by next week. >>> >>> Thank you, >>> >>> On Wed, Jun 14, 2023 at 5:12=E2=80=AFPM Josie Van der Velden < >>> josie.vandervelden@gmail.com> wrote: >>> >>>> Hi Ali, >>>> >>>> Thanks for clarifying. Can you please ensure that for the next payment= , >>>> I am sent an invoice, like you have it laid out here, as opposed to an= y >>>> auto billing taking place? Then I can go in and pay the invoice direct= ly. >>>> >>>> Based off these timelines, am I correct that reconciliation and our >>>> final invoice for May should come around mid-July? >>>> >>>> Thank you, >>>> >>>> *Josie Van der Velden* >>>> >>>> >>>> On Wed, Jun 14, 2023 at 10:55=E2=80=AFAM Ali Malik <ali.malik@thekey.c= om> >>>> wrote: >>>> >>>>> Good afternoon Josie, >>>>> >>>>> Chuck put charge through of $461.75 for the balance owed by the famil= y >>>>> for April services, we reconciled all CDHC payments for everything up= until >>>>> April 30th. You can see the total amount of the invoice on the left s= ide >>>>> and remaining balance on the right. Let me know if you have any >>>>> further questions. >>>>> >>>>> [image: image.png] >>>>> >>>>> Thank you, >>>>> >>>>> On Wed, Jun 14, 2023 at 12:43=E2=80=AFPM Josie Van der Velden < >>>>> josie.vandervelden@gmail.com> wrote: >>>>> >>>>>> Thank you Shawntel, appreciate it. >>>>>> >>>>>> Cheers, >>>>>> >>>>>> *Josie Van der Velden* >>>>>> >>>>>> >>>>>> On Wed, Jun 14, 2023 at 10:36=E2=80=AFAM Shawntel Sousa <ssousa@thek= ey.com> >>>>>> wrote: >>>>>> >>>>>>> Hi Josie, >>>>>>> >>>>>>> I have sent this off to billing to try and gain some clarity on thi= s >>>>>>> particular matter. >>>>>>> I will let you know as soon as I hear back. >>>>>>> >>>>>>> >>>>>>> *Thank you,* >>>>>>> >>>>>>> *Shawntel Sousa, LPN* >>>>>>> >>>>>>> Client Success Manager >>>>>>> >>>>>>> >>>>>>> Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: >>>>>>> 778-279-3634 >>>>>>> >>>>>>> *TheKey.ca <http://TheKey.ca>* >>>>>>> >>>>>>> [image: TheKey] >>>>>>> >>>>>>> >>>>>>> >>>>>>> On Wed, Jun 14, 2023 at 9:39=E2=80=AFAM Josie Van der Velden < >>>>>>> josie.vandervelden@gmail.com> wrote: >>>>>>> >>>>>>>> Good morning all, >>>>>>>> >>>>>>>> I believe my account was debited last night - see screenshot below= , >>>>>>>> given there is no name associated with the withdrawal I am assumin= g, I am >>>>>>>> fairly certain that this aligns with the previous withdrawals. >>>>>>>> >>>>>>>> [image: Screenshot 2023-06-14 at 9.29.44 AM.png] >>>>>>>> >>>>>>>> I have not been sent an invoice and have no clue what these charge= s >>>>>>>> are for, as well we had determined I would not be auto charged. Is= this for >>>>>>>> April? May? I have been following up pretty consistently inquiring= about >>>>>>>> what we owe relative to the various different invoices I have rece= ived and >>>>>>>> no one has confirmed a balance for April or May, the most recent c= omms >>>>>>>> confirmed that BlueCross payments were still outstanding and I wou= ld be >>>>>>>> advised once it was settled up. I know as an organization you are = working >>>>>>>> through a transition for billing with this new program but this is= super >>>>>>>> disorganized, and not ok. T