Re: St. Goddard Miles - Winnipeg Client - Credit Requested

Hi John,

In Winnipeg - their practice was to charge the entire shift when someone
cancels less than 24 hours. I would refer to the signed client agreement so
you can discuss the cancellation clause in the agreement.

*CANCELLATIONS Cancellations that are not received within the time frames
provided herein will be subject to a cancellation charge. Clients are
billed on the 1st day and 16th day of each month and invoices are due upon
receipt. Client agrees to pay invoices on-time and understands finance
charges may apply for balances over 30 days past due. Should Client dismiss
a Caregiver or fail to cancel live-in services scheduled less than
twenty-four (24) hours before service is scheduled to commence, Client will
pay a cancellation charge equivalent to one day of live-in service. In the
case that Client dismisses a Caregiver or fails to cancel hourly services
scheduled less than twentyfour (24) hours before service is scheduled to
commence, *Client will pay a cancellation charge equivalent to the hourly
rate for the entire scheduled shift.

I hope this helps,
Chuck

On Wed, Nov 15, 2023 at 7:08 AM John Janiga <john.janiga@thekey.com> wrote:

> Hello Chuck,
>
> Thank you for the information.
>
> So we are charging for full days based on the wife's request to have a
> caregiver ready upon her husband's ( Client ) release from the hospital.
>
> Also no 24 hour notice given at the time.
>
> I just want to be certain prior to speaking with Nadine.
>
> Best,
> *John Janiga*
> Senior Accounts Receivable Specialist
> *john.janiga@thekey.com <john.janiga@thekey.com>*
> *408-647-7538 *
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://homecareassistance.com/>
>
>
>
> On Tue, Nov 14, 2023 at 9:53 AM John Janiga <john.janiga@thekey.com>
> wrote:
>
>> Hello Chuck,
>>
>>  Per our conversation yesterday during the AR meeting regarding St
>> Goddard Miles,  below are the dates Nadine ( Client Contact ( sister ) and
>> payer ) is stating there was no care provided nor needed as client was
>> hospitalized from 10-8-2022 through 10-31/2022.
>>
>> The client also believes this is where her deposit was applied to as she
>> had not seen these billings prior to me sending them to her.
>>
>> She is requesting a credit for all shifts billed and shown below.
>>
>> Disputed Billing on Invoice #5192 - Credit Requested $1,110.00
>> [image: image.png]
>> Disputed Billing on Invoice #5239 - Credit Requested $1,320.00
>> [image: image.png]
>>
>> Please let me know if a credit can be granted and if one is approved and
>> generated we can then apply it to the balances remaining for St Goddard
>> Miles and St Goddard Gurmit respectively.
>>
>> Thank you for your assistance and let me know if you have any questions
>> or concerns.
>>
>> I've attached full invoice copies for reference as well.
>>
>> Best Regards,
>> *John Janiga*
>> Senior Accounts Receivable Specialist
>> *john.janiga@thekey.com <john.janiga@thekey.com>*
>> *408-647-7538 *
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://homecareassistance.com/>
>>
>>

Chuck Terlesky B.A., CCPE
General Manager/Regional Caregiver Ambassador for Canada

403-301-3777

TheKey.ca   <https://thekey.ca/>

[image: TheKey]