--000000000000342da10609b87c7d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Tim, So this is getting messy, how should we handle this? I know we are waiting for a current statement, but I think we will need to have Vashon confirm these pending charges Kelly is referencing for November 7th. Thoughts ? *John Janiga* Senior Accounts Receivable Specialist *john.janiga@thekey.com * *408-647-7538 * TheKey.com [image: TheKey] On Thu, Nov 9, 2023 at 8:22=E2=80=AFAM Kelly Leigh Casey wrote: > Hi Tim and John, > > Just a reminder that we need the statement for Penny Casey. A charge went > through on November 5th for $5392.49 and then there were a couple of > =E2=80=9Cpending charges=E2=80=9D on November 7th that did not add up- sp= ecifically one for > $4312.74 followed by $1187.52. > > I think your staff who are inputting payments may need more > support/training. They should not randomly be putting numbers in that do > not match any invoice ($1187.52). > > Please send statement asap so we can track if there were errors and ensur= e > there is enough money in the account for actual invoices. > > With thanks, > > Kelly > > > > > --000000000000342da10609b87c7d Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Tim, So this is getting messy, ho= w should=C2=A0we handle this?=C2=A0 I know=C2=A0we= are waiting for a current statement, but I think we will need to have Vash= on confirm these pending charges Kelly is referencing=C2=A0for=C2=A0 November 7th.=C2=A0 Thoughts ?=C2=A0 John Janiga Senior Accounts Receivable Specialist john.janiga@thekey.com 408-647-= 7538=C2=A0 TheKey.com = On= Thu, Nov 9, 2023 at 8:22=E2=80=AFAM Kelly Leigh Casey < kcpsolutions@gmail.com > wrote: Hi Tim and John, Just a reminder that we need the statement for Penny Casey. A charge went t= hrough on November 5th for $5392.49 and then there were a couple of =E2=80= =9Cpending charges=E2=80=9D on November 7th that did not add up- specifical= ly one for $4312.74 followed by $1187.52. I think your staff who are inputting payments may need more support/trainin= g. They should not randomly be putting numbers in that do not match any inv= oice ($1187.52). Please send statement asap so we can track if there were errors and ensure = there is enough money in the account for actual invoices. With thanks, Kelly --000000000000342da10609b87c7d--