--0000000000006549d8060b29dca7 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you kindly! Kind Regards, Chandani Patel Caregiver Ambassador/ Human Resources of Calgary, Alberta & Winnipeg, Manitoba ________________________ Calgary Office: 825-801-5550 Winnipeg Office: 204-489-6000 Direct Number: 403-333-0999 Please note my email has changed: cpatel@thekey.com On Mon, Nov 27, 2023 at 3:12=E2=80=AFPM Irin Eva wrot= e: > Hi Chandani, > > I saw you added her last Friday evening and I didn't work today morning a= s > I was in hospital. I started work just few hours ago and today is Monday. > > No worries I will call back her tomorrow. > > Moving forward, pls let CG know we will call back them within 24 hours. > > > Thanks, > Irin > > On Mon, Nov 27, 2023 at 4:52 PM Chandani Patel wrote: > >> Hi Irin, >> >> Thank you for the clarification, I am privy to this process. >> For Kasha this is urgent, she has contacted our office multiple times >> throughout the day. Please note the following dates: September 28th, >> October 11th, November 10th and November 24th which is the most recent >> request I put in on Friday into the payroll sheet as per protocol. >> >> The staff is awaiting a home loan approval and needs access to her >> payslips to be able to provide proof of income, she has been waiting 2 >> weeks and has expressed that this is urgent. That being said, a secondar= y >> person to reach out to while you are busy from Monday - Wednesday would >> benefit our team and allow us to support our staff. >> >> While I understand that ceridian access may not be urgent for us but to >> staff that rely on this access it is and places them in difficult >> situations, for example to get approved for government subsidy funding t= o >> help provide for their families. Whenever I have a staff call for payrol= l >> ceridian access I tell them to give it 24-48 hours for their access emai= ls, >> this allows you time as well. >> >> I understand the heavy workload you have, we are a team and want to help >> and support you in all that we can. Some tasks are out of scope for us = and >> we are not able to assist our staff in those matters and we rely on you = to >> help us out during those times. >> >> Thank you for your attention in this matter. >> >> On Mon, Nov 27, 2023 at 1:36=E2=80=AFPM Irin Eva w= rote: >> >>> Hi Chandani, >>> >>> Sorry we don't have any alternative. I usually call back employee's >>> based on the agency. For example, if they have pay issues I call them r= ight >>> away even if it is Monday - Wednesday. >>> >>> Ceridian access is not an urgent matter. So, we will usually call back >>> within 24 hours as we mentioned in our meeting. >>> >>> Hope this helps. >>> >>> Thanks, >>> Irin >>> >>> >>> On Mon, Nov 27, 2023 at 3:27=E2=80=AFPM Chandani Patel >>> wrote: >>> >>>> Hi Irin, >>>> >>>> I can certainly appreciate your heavy workload, however, our staff nee= d >>>> to be able to speak with someone for any