Re: IMPORTANT -- Fwd: New After Hours Unicom Message Received

Thanks Taneshia
@Irin Eva <irin.eva@thekey.com> @Taneshia maybe we can have an extra look
at her pay before it runs this week to manually iron out any issues (in
case the same problem is arising).
Thanks.



Sandra Daoust <https://twitter.com/hcamontreal>
<https://www.facebook.com/HCAGreaterMTL>
<https://www.linkedin.com/company/home-care-assistance-montreal-soins-%C3%A0-domicile-/?miniCompanyUrn=urn%3Ali%3Afs_miniCompany%3A9227717&lipi=urn%3Ali%3Apage%3Ad_flagship3_company%3Bv05GHRhFSQKptnSSB677Pg%3D%3D&licu=urn%3Ali%3Acontrol%3Ad_flagship3_company-actor_container&lici=%2FlYOfmoyrq2A42y8ntKNeQ%3D%3D>

*Finance Manager - Canada*

Tel: 514.907.5065 |  Fax: 514.221.4265

sdaoust@homecareassistance.com | Homecareassistancemontreal.ca
<https://www.homecareassistancemontreal.ca/>




On Mon, Jul 11, 2022 at 9:28 AM Taneshia Persaud <
taneshia.persaud@thekey.com> wrote:

> Good morning all,
>
> Just to update you, Maventech is still looking into this matter. Hoping to
> have an update today. Keep you posted.
>
> Best,
>
> Taneshia
>
> On Mon, Jul 4, 2022 at 9:46 AM Irin Eva <irin.eva@thekey.com> wrote:
>
>> Ok, thank you!
>>
>> On Mon, Jul 4, 2022 at 9:45 AM Taneshia Persaud <
>> taneshia.persaud@thekey.com> wrote:
>>
>>> May 30th is also showing 5hrs; June 6th is showing 5.25hrs; and June
>>> 13th is showing 5hrs.
>>>
>>> [image: Screen Shot 2022-07-04 at 9.43.42 AM.png][image: Screen Shot
>>> 2022-07-04 at 9.43.54 AM.png][image: Screen Shot 2022-07-04 at 9.44.05
>>> AM.png]
>>>
>>> Yes, I filed a JIRA ticket on June 27, still under investigation.
>>>
>>> Thanks, Irin!
>>>
>>> On Mon, Jul 4, 2022 at 9:44 AM Irin Eva <irin.eva@thekey.com> wrote:
>>>
>>>> It’s May be tech issue. You can connect with them.
>>>>
>>>> On Mon, Jul 4, 2022 at 9:41 AM Taneshia Persaud <
>>>> taneshia.persaud@thekey.com> wrote:
>>>>
>>>>> I am confused why June 20th is showing 5.25hrs and June 27th is
>>>>> showing 5hrs.
>>>>>
>>>>>    - June 19th CG worked from 9:30pm until 8am June 20th AND 11am-3pm
>>>>>    (= 10.5+4 =14.5hrs); and
>>>>>    - June 26th CG worked 9:30pm (clocked in at 9:46pm) until 7:30am
>>>>>    (= 10hrs).
>>>>>
>>>>>
>>>>> [image: Screen Shot 2022-07-04 at 9.37.21 AM.png][image: Screen Shot
>>>>> 2022-07-04 at 9.37.12 AM.png]
>>>>>
>>>>> On Mon, Jul 4, 2022 at 9:34 AM Irin Eva <irin.eva@thekey.com> wrote:
>>>>>
>>>>>> Hi Taneshia,
>>>>>>
>>>>>> Please see the below her amts paid out per pay date:
>>>>>>
>>>>>> *Pay Date June 30, 2022,*
>>>>>> Totals Hours = 95.25
>>>>>> Totals Amts = $1897.00
>>>>>>
>>>>>> *Pay Date June 17, 2022,*
>>>>>> Totals Hours = (Regular Hours) 95.25 + 106.50 (Adjustment Hours per
>>>>>> sheet) = 201.75 Hrs
>>>>>> Totals Amts = $3736
>>>>>>
>>>>>> *Pay Date June 03, 2022,*
>>>>>> Totals Hours = 47.50
>>>>>> Totals Amts = $946.00 + holiday amts
>>>>>>
>>>>>> As per my investigation, she got paid whatever shows in the time
>>>>>> sheet. It means she got paid correctly from payroll. If there is any issue
>>>>>> with her hours then it means its booking error. You have to adjust those
>>>>>> amts with this week's booking.
>>>>>>
>>>>>> Please let me know if you have any questions.
>>>>>>
>>>>>> Thanks,
>>>>>> Irin
>>>>>> [image: image.png]
>>>>>> [image: image.png]
>>>>>> [image: image.png]
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Mon, Jul 4, 2022 at 9:12 AM Irin Eva <irin.eva@thekey.com> wrote:
>>>>>>
>>>>>>> Hi Taneshia,
>>>>>>>
>>>>>>> I will have a look and let you know.
>>>>>>>
>>>>>>> Thanks,
>>>>>>> Irin
>>>>>>>
>>>>>>> On Mon, Jul 4, 2022 at 7:38 AM Taneshia Persaud <
>>>>>>> taneshia.persaud@thekey.com> wrote:
>>>>>>>
>>>>>>>> Hi all,
>>>>>>>>
>>>>>>>> Just to clarify, her shifts should not be live-in, but:
>>>>>>>>
>>>>>>>>    - 48.5hrs/wk "Overnight Active Care (Hourly)" with
>>>>>>>>    client#11780; and
>>>>>>>>    - 4hrs/wk "Personal Care (Hourly or Shift)" with client#15648.
>>>>>>>>
>>>>>>>>
>>>>>>>> Thanks for looking into this!
>>>>>>>>
>>>>>>>> Best,
>>>>>>>>
>>>>>>>> Taneshia
>>>>>>>>
>>>>>>>> On Mon, Jul 4, 2022 at 7:33 AM Sandra Daoust <
>>>>>>>> sdaoust@homecareassistance.com> wrote:
>>>>>>>>
>>>>>>>>> Hi all,
>>>>>>>>>
>>>>>>>>> I just had a look in Ceridian and for the last pay period she was
>>>>>>>>> paid:
>>>>>>>>> 85 hours ($1692.00) plus 10.25 live in hours ($205.41).
>>>>>>>>>
>>>>>>>>>  @Irin Eva <irin.eva@thekey.com> Can you cross reference the
>>>>>>>>> payroll date with the Mavencare schedule to see if there is any issue there?
>>>>>>>>> Thank you!
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Sandra Daoust <https://twitter.com/hcamontreal>
>>>>>>>>> <https://www.facebook.com/HCAGreaterMTL>
>>>>>>>>> <https://www.linkedin.com/company/home-care-assistance-montreal-soins-%C3%A0-domicile-/?miniCompanyUrn=urn%3Ali%3Afs_miniCompany%3A9227717&lipi=urn%3Ali%3Apage%3Ad_flagship3_company%3Bv05GHRhFSQKptnSSB677Pg%3D%3D&licu=urn%3Ali%3Acontrol%3Ad_flagship3_company-actor_container&lici=%2FlYOfmoyrq2A42y8ntKNeQ%3D%3D>
>>>>>>>>>
>>>>>>>>> *Finance Manager - Canada*
>>>>>>>>>
>>>>>>>>> Tel: 514.907.5065 |  Fax: 514.221.4265
>>>>>>>>>
>>>>>>>>> sdaoust@homecareassistance.com | Homecareassistancemontreal.ca
>>>>>>>>> <https://www.homecareassistancemontreal.ca/>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Mon, Jul 4, 2022 at 6:58 AM Taneshia Persaud <
>>>>>>>>> taneshia.persaud@thekey.com> wrote:
>>>>>>>>>
>>>>>>>>>> Good morning Irin and Sandra,
>>>>>>>>>>
>>>>>>>>>> I am just following up on this text from Norma Ueda (see below).
>>>>>>>>>>
>>>>>>>>>> I know Irin and I spoke with her about this a few times already,
>>>>>>>>>> but if you look at her unicom messages (attached), the app is showing her
>>>>>>>>>> that she got paid for 5hrs or 5.25hrs only -- not sure why, when her shifts
>>>>>>>>>> are 9.5hrs or 10hrs with client#11780. This has been an ongoing issue since
>>>>>>>>>> she returned from vacation in May 2022. I do not have access to her
>>>>>>>>>> Ceridian information to see if she's getting paid the full amount, and it's
>>>>>>>>>> only the Mavencare app that is showing the incorrect amount.
>>>>>>>>>>
>>>>>>>>>> The bookings in the Mavencare portal are correct to her schedule.
>>>>>>>>>> Weekly her hours should be 52.50 hours:
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>    - *Mondays* = 11am to 3pm with EK.
>>>>>>>>>>    - *Tuesdays/Sundays* = 9:30pm to 7:30am with AC.
>>>>>>>>>>    - *Wednesdays/Thursdays/Fridays/Saturdays* = 9:30pm to 7am
>>>>>>>>>>    with AC.
>>>>>>>>>>
>>>>>>>>>> **Note: Sun June 19th she worked 9:30pm to 8am.*
>>>>>>>>>>
>>>>>>>>>> I've filed a JIRA already with Mavencare, and it's currently
>>>>>>>>>> "under investigation."
>>>>>>>>>>
>>>>>>>>>> Would you be able to look into this?
>>>>>>>>>>
>>>>>>>>>> Best,
>>>>>>>>>>
>>>>>>>>>> Taneshia
>>>>>>>>>>
>>>>>>>>>> ---------- Forwarded message ---------
>>>>>>>>>> From: 'Mavencare' via MavenCare Distro List <mavencare@thekey.com
>>>>>>>>>> >
>>>>>>>>>> Date: Mon, Jul 4, 2022 at 6:44 AM
>>>>>>>>>> Subject: New After Hours Unicom Message Received
>>>>>>>>>> To: <mavencare@thekey.com>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Connected Home Care
>>>>>>>>>>
>>>>>>>>>> New Unicom Message Received Name: Norma Ueda Phone Number:
>>>>>>>>>> 4164339583 Time: 06:44AM 1 Message: Good morning taneshia At 6:13 in the
>>>>>>>>>> morning my apps schedule was change to ester I can not time out and do the
>>>>>>>>>> task There's discrepancy again on my salary June 19 my salary $105.00 I
>>>>>>>>>> work the whole night June 26 $100.00 I work the whole night I complained to
>>>>>>>>>> you You said payroll is the job of Irin I talked to Irin she said
>>>>>>>>>> scheduling that is your job I don't know what to do because I don't who is
>>>>>>>>>> the right person to talk with Starting next week I don't want to work
>>>>>>>>>> Saturday and Sunday to andre because I don't get paid I will work Monday to
>>>>>>>>>> Friday to andre Wednesday Friday and Saturday morning I will leave 7:00 am
>>>>>>>>>> If you don't give me the new shift or cancel me to all my schedules I'm
>>>>>>>>>> going to report this issue and my concern to the department of labor We
>>>>>>>>>> need to talk Thanks Norma ueda
>>>>>>>>>>
>>>>>>>>>> Take me there
>>>>>>>>>>
>>>>>>>>>> support@mavencare.com | 1-800-856-2836
>>>>>>>>>>
>>>>>>>>>> © 2022 Mavencare
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>> *Taneshia Persaud*, RPN, GCP
>>>>>>>>>> General Manager, Toronto
>>>>>>>>>> Home Care Assistance (HCA) & Mavencare
>>>>>>>>>> 416-855-2333
>>>>>>>>>>
>>>>>>>>>> *Please note my email has changed:*
>>>>>>>>>> Taneshia.Persaud@TheKey.com
>>>>>>>>>> <https://brand.thekey.com/esg/Taneshia.Persaud@TheKey.com>
>>>>>>>>>> [image: TheKey] <http://thekey.com/>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>> *Taneshia Persaud*, RPN, GCP
>>>>>>>> General Manager, Toronto
>>>>>>>> Home Care Assistance (HCA) & Mavencare
>>>>>>>> 416-855-2333
>>>>>>>>
>>>>>>>> *Please note my email has changed:*
>>>>>>>> Taneshia.Persaud@TheKey.com
>>>>>>>> <https://brand.thekey.com/esg/Taneshia.Persaud@TheKey.com>
>>>>>>>> [image: TheKey] <http://thekey.com/>
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> Irin Nahar Eva
>>>>>>>
>>>>>>> Payroll & Finance Associate
>>>>>>>
>>>>>>> *647-932-6409 *ext. 23900051
>>>>>>>
>>>>>>> irin.eva@thekey.com
>>>>>>>
>>>>>>> [image: See the source image]
>>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>> Irin Nahar Eva
>>>>>>
>>>>>> Payroll & Finance Associate
>>>>>>
>>>>>> *647-932-6409 *ext. 23900051
>>>>>>
>>>>>> irin.eva@thekey.com
>>>>>>
>>>>>> [image: See the source image]
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> *Taneshia Persaud*, RPN, GCP
>>>>> General Manager, Toronto
>>>>> Home Care Assistance (HCA) & Mavencare
>>>>> 416-855-2333
>>>>>
>>>>> *Please note my email has changed:*
>>>>> Taneshia.Persaud@TheKey.com
>>>>> <https://brand.thekey.com/esg/Taneshia.Persaud@TheKey.com>
>>>>> [image: TheKey] <http://thekey.com/>
>>>>>
>>>> --
>>>>
>>>> Irin Nahar Eva
>>>>
>>>> Payroll & Finance Associate
>>>>
>>>> *647-932-6409 *ext. 23900051
>>>>
>>>> irin.eva@thekey.com
>>>>
>>>> [image: See the source image]
>>>>
>>>
>>>
>>> --
>>>
>>> *Taneshia Persaud*, RPN, GCP
>>> General Manager, Toronto
>>> Home Care Assistance (HCA) & Mavencare
>>> 416-855-2333
>>>
>>> *Please note my email has changed:*
>>> Taneshia.Persaud@TheKey.com
>>> <https://brand.thekey.com/esg/Taneshia.Persaud@TheKey.com>
>>> [image: TheKey] <http://thekey.com/>
>>>
>> --
>>
>> Irin Nahar Eva
>>
>> Payroll & Finance Associate
>>
>> *647-932-6409 *ext. 23900051
>>
>> irin.eva@thekey.com
>>
>> [image: See the source image]
>>
>