--00000000000070cc2205e4d092e4 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Today I noticed there were a few calls that literally rang twice and by the time I answered, the call ended. Not sure if the caller hung up or if it went straight to the answering service? Some of the calls on 8x8 now have the caller ID, but not all of them; this one did not. Last week when the phones were extremely slow, I called 416-855-2333 from my personal cell phone, and when I clicked the leads option, it went straight to the answering service without ringing once! 8x8 on my work cell or my laptop did not ring, and the HCA TO team were all green (available), so I believe it should have gone to them before going to the answering service. Taneshia Persaud, RPN, GCP | General Manager and (Interim) Clinical Care Manager Mavencare and Home Care Assistance (HCA) 70 Richmond St. E, #200 | Toronto, ON M5C 1N8 Office: 416-855-2333 =E3=80=8Bpress #2, then #2 again Cell: 647-406-9253 taneshia.persaud@thekey.com www.torontohomecareassistance.ca On Wed., Jul. 27, 2022, 5:47 p.m. Cheryl Cartwright, wrote: > Hi All, > > We seem to be missing a lot of calls they are being filtered to the > service without even coming our way. Ove the last two days I have receive= d > messages from the service from calls that never even came to me. > > I hate the service is there first point of contact unless absolutely > necessary but it seems more calls are being filtered to them before we ar= e > even getting them or not having enough time to answer them. > > Any advice or thoughts Isabelle? > > Cheryl > --00000000000070cc2205e4d092e4 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Today I noticed there were a few calls that literall= y rang twice and by the time I answered, the call ended. Not sure if the ca= ller hung up or if it went straight to the answering service? Some of the c= alls on 8x8 now have the caller ID, but not all of them; this one did not. Last week when the phones were= extremely slow, I called 416-855-2333 from my personal cell phone, and whe= n I clicked the leads option, it went straight to the answering service wit= hout ringing once! 8x8 on my work cell or my laptop did not ring, and the H= CA TO team were all green (available), so I believe it should have gone to = them before going to the answering service. Taneshia Persaud, RPN, GCP | General Mana= ger and (Interim) Clinical Care Manager Mavencare and Home Care Assi= stance (HCA) 70 Richmond St. E, #200 | Toronto, ON M5C 1N8 Office: 41= 6-855-2333 =E3=80=8Bpress #2, then #2 again Cell: 647-406-9253 tanes= hia.persaud@thekey.com www.torontohomecareassistance.ca On Wed., Jul. 27, 2022, 5:47 p.m. Cheryl Cartwright, < ccartwright@thekey.c= om > wrote: Hi All, We seem to be missing= a lot of calls they are being filtered to the service without even coming = our way. Ove the last two days I have received messages from the service fr= om call