--000000000000dbe06506066f2df4 Content-Type: multipart/alternative; boundary="000000000000dbe06206066f2df3" --000000000000dbe06206066f2df3 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Vashon/ John, Please let me know when payment has been processed and received in the bank= . I will send the billing team the statement after confirmation is received from you. Thanks, *Sumira Suthesan* Accounts Receivable Specialist T: 438-230-3887 ext.1070006 www.TheKey.com [image: TheKey] On Thu, Sep 28, 2023 at 11:27=E2=80=AFAM Timothy Thomas wro= te: > The client passed away so the account must have been frozen. Please speak > with @Maria Licoudis to review options for payment > with the family. > > On Thu, Sep 28, 2023 at 11:14=E2=80=AFAM Sumira Suthesan sumira.suthesan@thekey.com> wrote: > >> Hi Vashon, >> >> Can you please let John know the payment got rejected for Dusty Solomon? >> >> I'm waiting for Billing HelpDesk to create a FreshDesk ticket for me. >> Please let me know when the payment is deleted in QB, so I can run >> another statement. >> >> Thanks, >> *Sumira Suthesan* >> Accounts Receivable Specialist >> T: 438-230-3887 ext.1070006 >> www.TheKey.com >> [image: TheKey] >> >> >> On Thu, Sep 28, 2023 at 11:07=E2=80=AFAM Vashon Palloo >> wrote: >> >>> Hey Sumira, >>> >>> Looks like one of the payments belonged to Dusty Solomon. >>> >>> [image: image.png] >>> >>> On Thu, Sep 28, 2023 at 10:35=E2=80=AFAM Tim Thomas wrote: >>> >>>> You need to go into the EFT platform and you can find it under returns= . >>>> >>>> >>>> [image: PastedGraphic-1.tiff] >>>> >>>> *Tim Thomas Sr.* >>>> *514: 726 7647* >>>> >>>> tthomas@thekey.com >>>> >>>> >>>> >>>> >>>> >>>> >>>> On Sep 28, 2023, at 10:18 AM, Vashon Palloo >>>> wrote: >>>> >>>> Hi Tim, >>>> >>>> Does it give you a client name, location, etc? Anything to help me >>>> narrow down who this was for? >>>> >>>> On Thu, Sep 28, 2023 at 10:10=E2=80=AFAM Sumira Suthesan >>> sumira.suthesan@thekey.com> wrote: >>>> >>>>> Hi Tim, >>>>> >>>>> Vashon has taken over payment processing for all Canadian sites. >>>>> >>>>> @Vashon Palloo Please note that there is >>>>> an EFT reject showing in our bank account in the amount of $4,425.38 = on >>>>> September 27th. >>>>> >>>>> Thanks, >>>>> >>>>> *Sumira Suthesan* >>>>> Accounts Receivable Specialist >>>>> T: 438-230-3887 ext.1070006 >>>>> www.TheKey.com >>>>> [image: TheKey] >>>>> >>>>> >>>>> On Thu, Sep 28, 2023 at 10:01=E2=80=AFAM Tim Thomas >>>>> wrote: >>>>> >>>>>> Hi Sumira, >>>>>> >>>>>> I have an EFT reject showing in our bank account in the amount of >>>>>> $4,425.38 on September 27th. Check in the EFT platform for last wee= ks >>>>>> payments for a return of that amount. >>>>>> >>>>>> >>>>>> [image: PastedGraphic-1.tiff] >>>>>> >>>>>> *Tim Thomas Sr.* >>>>>> *514: 726 7647* >>>>>> >>>>>> tthomas@thekey.com >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>> >>>> -- >>>> >>>> *Vashon Palloo* >>>> >>>> Senior Accounts Receiva