--001a1142aa7e9122b2056867ab0c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Allan, I'm happy to hear that things are going well with Anthony and that he has more stability with his care staff. We're able to provide a summary invoice but not a breakdown of the time spent on individual tasks. My colleague Sandra will send that over shortly. Best regards to you, Caroline and Anthony. Tim On Tue, Mar 27, 2018 at 11:08 AM, wrote: > Hi Tim. > > > > I hope all is well with you and your colleagues. > > > > I am in the process of gathering all of the documentation required to > complete Anthony=E2=80=99s 2017 tax returns. Would your accounting depar= tment be > able to give me a consolidated (total) receipt for the 2017 for invoices > paid on behalf of Anthony, please. If this a system challenge, then simp= ly > the figure would be of great assistance. > > > > Also, the CRA Tax Return asks for a break down of expenses between > > - Services related to housekeeping > - Services related to personal care and meal delivery > - Nursing services. > > > > Would Home Care Assistance have a typical breakdown for these categories > and/or do you know which ones are more acceptable to the CRA? > > > > Anthony, and all of us, continue to muddle along in the same care > context. It is not always easy but we have had a bit of care stability > since late last Summer which eases the stress factor. > > > > Best regards, > > Allan > > > > > > *From:* Timothy Thomas > *Sent:* Monday, August 21, 2017 11:19 AM > *To:* Allan Smith > *Subject:* End of Service > > > > Good morning Allan, > > > > I realized this message didn't leave my outbox last week. I just got back > to the office following a vacation. Sorry for the delay. > > > > As we discussed on the phone today, Home Care Assistance is no longer in = a > position to provide Anthony Smith with care services. This is due to two > factors. > > > > 1. The requested schedule of Saturday, Sunday and Monday from 9am to 1pm > is very difficult to staff with consistent personnel as most HCA employee= s > request occasional weekends off which then requires replacements. > > 2. Given the change of personnel required, Anthony has had a difficult > time adjusting. He has a times been demeaning towards our staff which has > also resulted in turnover. > > > > It is our opinion that Anthony cannot remain in his home environment > without 24/7 care. All transfers should also be performed by two caregive= rs > given Anthony's size and limited mobility. > > > > I wish we would have been able to provide a better and more consistent > service to Anthony. Should you have any additional questions, please don'= t > hesitate to contact me. > > > > All the best to you, Caroline and Anthony. > > > > Tim. > > > > -- > > *Timothy Thomas* > > *Client Care Manager* > > > > > > *Home Care Assistance (Montr=C3=A9al) Inc.* > > *4464 Ste. Catherine Ouest > * > > *Westmount, Qu=C3=A9bec > * > > *H3Z 1R7 > * > > *T