Re: Google Canada

Hi all,

I've called Google 2x today and they are unable to update to CAD.  We will
need to create a new ad account.  Is this the solution that you want
to pursue?

Thanks,
Phil

On Thu, Dec 4, 2025 at 3:56 PM Emma Zumsen <emma.zumsen@thekey.com> wrote:

> Thanks Lisa,
>
> I think it would be great to hop on a call to discuss how we can correct
> this so we have a sustainable and scalable solution to Canadian marketing
> both from a billing perspective but also a reconciliation and planning POV.
>
> Can we find time next week to discuss?
>
> Thanks,
> Emma
>
> On Thu, Dec 4, 2025 at 11:32 AM Lisa Fett <lisa.fett@thekey.com> wrote:
>
>> Hi team,
>>
>> Looping in Greg and Emma as well.
>>
>> On Thu, Dec 4, 2025 at 11:27 AM Lyndsey Organ <lyndsey.organ@thekey.com>
>> wrote:
>>
>>> Hi Phil/Tim,
>>>
>>> Can you try again to see if we can receive bills in CAD again as we
>>> originally did? I know you said we have to open another account, but can we
>>> check with our rep again to see if there is any way around this? We are
>>> waiting to put this bill into Coupa until we can figure this out.
>>>
>>>
>>> *Thank you!*
>>>
>>>
>>>
>>> *Lyndsey Organ*
>>>
>>> Senior Manager, Accounting | *TheKey*
>>>
>>> Mobile: 316.253.6494
>>>
>>>
>>>
>>>
>>> On Tue, Dec 2, 2025 at 10:38 AM Lyndsey Organ <lyndsey.organ@thekey.com>
>>> wrote:
>>>
>>>> Unfortunately, this will cause significant additional work and cost for
>>>> the AP team, as we would have to process payments outside of Coupa manually
>>>> and send via wire. We need Google to change the currency back to CAD to
>>>> avoid these issues. I'm not sure why they would default to USD when the old
>>>> account was in CAD.
>>>>
>>>>
>>>> *Thank you!*
>>>>
>>>>
>>>>
>>>> *Lyndsey Organ*
>>>>
>>>> Senior Manager, Accounting | *TheKey*
>>>>
>>>> Mobile: 316.253.6494
>>>>
>>>>
>>>>
>>>>
>>>> On Tue, Dec 2, 2025 at 10:16 AM Phil Chanda <phil.chanda@thekey.com>
>>>> wrote:
>>>>
>>>>> Yes, accounts were switched because we have a new agency that was
>>>>> onboarded.
>>>>>
>>>>> On Tue, Dec 2, 2025 at 11:15 AM Lyndsey Organ <
>>>>> lyndsey.organ@thekey.com> wrote:
>>>>>
>>>>>> Was a new account just set up since the most current bill is in USD
>>>>>> but all the prior bills were in CAD? I'm trying to figure out what happened
>>>>>> recently for them to now start billing us in USD vs CAD.
>>>>>>
>>>>>>
>>>>>> *Thank you!*
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Lyndsey Organ*
>>>>>>
>>>>>> Senior Manager, Accounting | *TheKey*
>>>>>>
>>>>>> Mobile: 316.253.6494
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Tue, Dec 2, 2025 at 10:12 AM Phil Chanda <phil.chanda@thekey.com>
>>>>>> wrote:
>>>>>>
>>>>>>> This was setup by google when the account was created.  Happy
>>>>>>> Tuesday.
>>>>>>>
>>>>>>> On Mon, Dec 1, 2025 at 11:27 PM Lyndsey Organ <
>>>>>>> lyndsey.organ@thekey.com> wrote:
>>>>>>>
>>>>>>>> Hi Phil,
>>>>>>>>
>>>>>>>> Do you know why Google Canada started to bill us in USD on this
>>>>>>>> last invoice when we've been billed in CAD all prior invoices?
>>>>>>>>
>>>>>>>>
>>>>>>>> *Thank you!*
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *Lyndsey Organ*
>>>>>>>>
>>>>>>>> Senior Manager, Accounting | *TheKey*
>>>>>>>>
>>>>>>>> Mobile: 316.253.6494
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Mon, Dec 1, 2025 at 8:36 AM Phil Chanda <phil.chanda@thekey.com>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Lyndsey,
>>>>>>>>>
>>>>>>>>> Happy Monday.
>>>>>>>>>
>>>>>>>>> It would be pretty arduous to start over - as there are data lake
>>>>>>>>> connections that have taken several weeks to setup as well as Google
>>>>>>>>> learning how to optimize
>>>>>>>>>
>>>>>>>>> I will speak with Tim this week to see what he prefers to do
>>>>>>>>>
>>>>>>>>> Thanks,
>>>>>>>>> Phil
>>>>>>>>>
>>>>>>>>> On Sun, Nov 30, 2025 at 12:12 AM Lyndsey Organ <
>>>>>>>>> lyndsey.organ@thekey.com> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Phil,
>>>>>>>>>>
>>>>>>>>>> How hard would it be to open a new account, so we can be billed
>>>>>>>>>> in CAD?
>>>>>>>>>>
>>>>>>>>>> Based on the email chain below, I am also a bit confused as to
>>>>>>>>>> why we were being billed in CAD but then they recently switched to USD in
>>>>>>>>>> October. Can someone clarify that for me?
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *Thank you!*
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *Lyndsey Organ*
>>>>>>>>>>
>>>>>>>>>> Senior Manager, Accounting | *TheKey*
>>>>>>>>>>
>>>>>>>>>> Mobile: 316.253.6494
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Thu, Nov 6, 2025 at 12:20 PM Phil Chanda <
>>>>>>>>>> phil.chanda@thekey.com> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi all,
>>>>>>>>>>>
>>>>>>>>>>> I just spoke to Google and the rep is saying the currency cannot
>>>>>>>>>>> be changed.  Unfortunately, the only way to change it is to close the
>>>>>>>>>>> account and start a new one.
>>>>>>>>>>>
>>>>>>>>>>> Thanks,
>>>>>>>>>>> Phil
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Thu, Nov 6, 2025 at 11:32 AM Miriam Valdez <
>>>>>>>>>>> miriam.valdez@thekey.com> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Thank you so much Phil!
>>>>>>>>>>>>
>>>>>>>>>>>> Thank you!
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Miriam Valdez
>>>>>>>>>>>>
>>>>>>>>>>>> Senior Accountant| TheKey
>>>>>>>>>>>>
>>>>>>>>>>>> Phone: (531) 204-3907 Ext. 131017
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> <http://www.thekey.com>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Thu, Nov 6, 2025 at 9:50 AM Phil Chanda <
>>>>>>>>>>>> phil.chanda@thekey.com> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> We will need to call Google for assistance to update this.  I
>>>>>>>>>>>>> will reach out to them tomorrow for assistance.  Thanks.
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Thu, Nov 6, 2025 at 10:44 AM Timothy Thomas <tt@thekey.com>
>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> I'm sorry but I don't know how to accomplish this.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> @Phil Chanda <phil.chanda@thekey.com> can you assist with
>>>>>>>>>>>>>> Miriam's request?
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Thu, Nov 6, 2025 at 10:37 AM Miriam Valdez <
>>>>>>>>>>>>>> miriam.valdez@thekey.com> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hi Tim,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Below is September's invoice, which was billed in Canadian
>>>>>>>>>>>>>>> currency, as an example. Please ensure that October's invoice is revised to
>>>>>>>>>>>>>>> *Canadian* currency and that all future invoices remain
>>>>>>>>>>>>>>> consistent in this currency so that we can avoid any payment or conversion
>>>>>>>>>>>>>>> issues.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thank you for your help with this!
>>>>>>>>>>>>>>> [image: image.png]
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thank you!
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Miriam Valdez
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Senior Accountant| TheKey
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Phone: (531) 204-3907 Ext. 131017
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> <http://www.thekey.com>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Thu, Nov 6, 2025 at 9:08 AM Timothy Thomas <tt@thekey.com>
>>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> It appeaars we're are invoiced in USD.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Thu, Nov 6, 2025 at 10:04 AM Miriam Valdez <
>>>>>>>>>>>>>>>> miriam.valdez@thekey.com> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Sorry, Tim, I just noticed that the amounts are in USD.
>>>>>>>>>>>>>>>>> Since this is for Canada are you able to have them convert this to CAD
>>>>>>>>>>>>>>>>> currency? I believe the invoices we received were all in Canadian dollars
>>>>>>>>>>>>>>>>> in the past.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Thank you!
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Miriam Valdez
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Senior Accountant | TheKey
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Phone: (531) 204-3907 Ext. 131017
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> <http://www.thekey.com>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Thu, Nov 6, 2025 at 9:01 AM Miriam Valdez <
>>>>>>>>>>>>>>>>> miriam.valdez@thekey.com> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Great, thanks so much Tim!
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Thank you!
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Miriam Valdez
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Senior Accountant| TheKey
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> Phone: (531) 204-3907 Ext. 131017
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> <http://www.thekey.com>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> On Thu, Nov 6, 2025 at 8:57 AM Timothy Thomas <
>>>>>>>>>>>>>>>>>> tt@thekey.com> wrote:
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> I'm not seeing the invoice posted yet...I'll ask phil
>>>>>>>>>>>>>>>>>>> for help.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> See attached for the excel doc.
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> On Thu, Nov 6, 2025 at 9:48 AM Miriam Valdez <
>>>>>>>>>>>>>>>>>>> miriam.valdez@thekey.com> wrote:
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Yes! I believe you can download this as an excel file.
>>>>>>>>>>>>>>>>>>>> Can you do that, it's easier for our team. Can you also send along the
>>>>>>>>>>>>>>>>>>>> invoice?
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Thank you!
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Miriam Valdez
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Senior Accountant | TheKey
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Phone: (531) 204-3907 Ext. 131017
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> <http://www.thekey.com>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> On Thu, Nov 6, 2025 at 8:45 AM Timothy Thomas <
>>>>>>>>>>>>>>>>>>>> tt@thekey.com> wrote:
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> Hi Miriam,
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> Will this help? I'm not sure what to provide exactly.
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> On Thu, Nov 6, 2025 at 9:38 AM Miriam Valdez <
>>>>>>>>>>>>>>>>>>>>> miriam.valdez@thekey.com> wrote:
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> Hi Timothy,
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> My initial email may have caused some confusion, the
>>>>>>>>>>>>>>>>>>>>>> screenshot I sent was just an example, as Lisa had provided the September
>>>>>>>>>>>>>>>>>>>>>> amounts. I'm actually looking for the *October*
>>>>>>>>>>>>>>>>>>>>>> amounts. Since the new account kicked off on September 22, I wanted to
>>>>>>>>>>>>>>>>>>>>>> confirm whether there are any new charges for October tied to it. If so, I
>>>>>>>>>>>>>>>>>>>>>> need those details as soon as possible.
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> I've copied Lisa here for visibility, but to clarify,
>>>>>>>>>>>>>>>>>>>>>> I'm specifically looking for the *October 2025*
>>>>>>>>>>>>>>>>>>>>>> charges for *Canada *and I'll need these amounts on
>>>>>>>>>>>>>>>>>>>>>> an ongoing basis.
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> Thank you!
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> Miriam Valdez
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> Senior Accountant | TheKey
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> Phone: (531) 204-3907 Ext. 131017
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> <http://www.thekey.com>
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>> On Thu, Nov 6, 2025 at 8:24 AM Timothy Thomas <
>>>>>>>>>>>>>>>>>>>>>> tt@thekey.com> wrote:
>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> Hi Miriam,
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> The new ads account kicked off on September 22nd.
>>>>>>>>>>>>>>>>>>>>>>> The amounts identified in your email are tied to the old adwords account.
>>>>>>>>>>>>>>>>>>>>>>> The Marketing team will have that information for you.
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> Best
>>>>>>>>>>>>>>>>>>>>>>> Tim
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>> On Wed, Nov 5, 2025 at 8:14 PM Miriam Valdez <
>>>>>>>>>>>>>>>>>>>>>>> miriam.valdez@thekey.com> wrote:
>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> Hi Timothy,
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> Lisa Fett indicates that you will be managing the
>>>>>>>>>>>>>>>>>>>>>>>> new Canada Ads account. We need the report that Lisa usually provides,
>>>>>>>>>>>>>>>>>>>>>>>> detailing the spend per location, along with the invoice (see screenshot).
>>>>>>>>>>>>>>>>>>>>>>>> Will you have that available for October?
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> We will need it no later than the end of the day
>>>>>>>>>>>>>>>>>>>>>>>> tomorrow so that we can allocate the amounts to each location.  Please let
>>>>>>>>>>>>>>>>>>>>>>>> me know as soon as possible.
>>>>>>>>>>>>>>>>>>>>>>>> [image: image.png]
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> Thank you!
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> Miriam Valdez
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> Senior Accountant| TheKey
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> Phone: (531) 204-3907 Ext. 131017
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>> <http://www.thekey.com>
>>>>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>>>>