Re: Google Canada

Thanks Lisa,

I think it would be great to hop on a call to discuss how we can correct
this so we have a sustainable and scalable solution to Canadian marketing
both from a billing perspective but also a reconciliation and planning POV.

Can we find time next week to discuss?

Thanks,
Emma

On Thu, Dec 4, 2025 at 11:32 AM Lisa Fett <lisa.fett@thekey.com> wrote:

> Hi team,
>
> Looping in Greg and Emma as well.
>
> On Thu, Dec 4, 2025 at 11:27 AM Lyndsey Organ <lyndsey.organ@thekey.com>
> wrote:
>
>> Hi Phil/Tim,
>>
>> Can you try again to see if we can receive bills in CAD again as we
>> originally did? I know you said we have to open another account, but can we
>> check with our rep again to see if there is any way around this? We are
>> waiting to put this bill into Coupa until we can figure this out.
>>
>>
>> *Thank you!*
>>
>>
>>
>> *Lyndsey Organ*
>>
>> Senior Manager, Accounting | *TheKey*
>>
>> Mobile: 316.253.6494
>>
>>
>>
>>
>> On Tue, Dec 2, 2025 at 10:38 AM Lyndsey Organ <lyndsey.organ@thekey.com>
>> wrote:
>>
>>> Unfortunately, this will cause significant additional work and cost for
>>> the AP team, as we would have to process payments outside of Coupa manually
>>> and send via wire. We need Google to change the currency back to CAD to
>>> avoid these issues. I'm not sure why they would default to USD when the old
>>> account was in CAD.
>>>
>>>
>>> *Thank you!*
>>>
>>>
>>>
>>> *Lyndsey Organ*
>>>
>>> Senior Manager, Accounting | *TheKey*
>>>
>>> Mobile: 316.253.6494
>>>
>>>
>>>
>>>
>>> On Tue, Dec 2, 2025 at 10:16 AM Phil Chanda <phil.chanda@thekey.com>
>>> wrote:
>>>
>>>> Yes, accounts were switched because we have a new agency that was
>>>> onboarded.
>>>>
>>>> On Tue, Dec 2, 2025 at 11:15 AM Lyndsey Organ <lyndsey.organ@thekey.com>
>>>> wrote:
>>>>
>>>>> Was a new account just set up since the most current bill is in USD
>>>>> but all the prior bills were in CAD? I'm trying to figure out what happened
>>>>> recently for them to now start billing us in USD vs CAD.
>>>>>
>>>>>
>>>>> *Thank you!*
>>>>>
>>>>>
>>>>>
>>>>> *Lyndsey Organ*
>>>>>
>>>>> Senior Manager, Accounting | *TheKey*
>>>>>
>>>>> Mobile: 316.253.6494
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Tue, Dec 2, 2025 at 10:12 AM Phil Chanda <phil.chanda@thekey.com>
>>>>> wrote:
>>>>>
>>>>>> This was setup by google when the account was created.  Happy
>>>>>> Tuesday.
>>>>>>
>>>>>> On Mon, Dec 1, 2025 at 11:27 PM Lyndsey Organ <
>>>>>> lyndsey.organ@thekey.com> wrote:
>>>>>>
>>>>>>> Hi Phil,
>>>>>>>
>>>>>>> Do you know why Google Canada started to bill us in USD on this last
>>>>>>> invoice when we've been billed in CAD all prior invoices?
>>>>>>>
>>>>>>>
>>>>>>> *Thank you!*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Lyndsey Organ*
>>>>>>>
>>>>>>> Senior Manager, Accounting | *TheKey*
>>>>>>>
>>>>>>> Mobile: 316.253.6494
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Mon, Dec 1, 2025 at 8:36 AM Phil Chanda <phil.chanda@thekey.com>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Lyndsey,
>>>>>>>>
>>>>>>>> Happy Monday.
>>>>>>>>
>>>>>>>> It would be pretty arduous to start over - as there are data lake
>>>>>>>> connections that have taken several weeks to setup as well as Google
>>>>>>>> learning how to optimize
>>>>>>>>
>>>>>>>> I will speak with Tim this week to see what he prefers to do
>>>>>>>>
>>>>>>>> Thanks,
>>>>>>>> Phil
>>>>>>>>
>>>>>>>> On Sun, Nov 30, 2025 at 12:12 AM Lyndsey Organ <
>>>>>>>> lyndsey.organ@thekey.com> wrote:
>>>>>>>>
>>>>>>>>> Hi Phil,
>>>>>>>>>
>>>>>>>>> How hard would it be to open a new account, so we can be billed in
>>>>>>>>> CAD?
>>>>>>>>>
>>>>>>>>> Based on the email chain below, I am also a bit confused as to why
>>>>>>>>> we were being billed in CAD but then they recently switched to USD in
>>>>>>>>> October. Can someone clarify that for me?
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Thank you!*
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Lyndsey Organ*
>>>>>>>>>
>>>>>>>>> Senior Manager, Accounting | *TheKey*
>>>>>>>>>
>>>>>>>>> Mobile: 316.253.6494
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Thu, Nov 6, 2025 at 12:20 PM Phil Chanda <
>>>>>>>>> phil.chanda@thekey.com> wrote:
>>>>>>>>>
>>>>>>>>>> Hi all,
>>>>>>>>>>
>>>>>>>>>> I just spoke to Google and the rep is saying the currency cannot
>>>>>>>>>> be changed.  Unfortunately, the only way to change it is to close the
>>>>>>>>>> account and start a new one.
>>>>>>>>>>
>>>>>>>>>> Thanks,
>>>>>>>>>> Phil
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Thu, Nov 6, 2025 at 11:32 AM Miriam Valdez <
>>>>>>>>>> miriam.valdez@thekey.com> wrote:
>>>>>>>>>>
>>>>>>>>>>> Thank you so much Phil!
>>>>>>>>>>>
>>>>>>>>>>> Thank you!
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Miriam Valdez
>>>>>>>>>>>
>>>>>>>>>>> Senior Accountant| TheKey
>>>>>>>>>>>
>>>>>>>>>>> Phone: (531) 204-3907 Ext. 131017
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> <http://www.thekey.com>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Thu, Nov 6, 2025 at 9:50 AM Phil Chanda <
>>>>>>>>>>> phil.chanda@thekey.com> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> We will need to call Google for assistance to update this.  I
>>>>>>>>>>>> will reach out to them tomorrow for assistance.  Thanks.
>>>>>>>>>>>>
>>>>>>>>>>>> On Thu, Nov 6, 2025 at 10:44 AM Timothy Thomas <tt@thekey.com>
>>>>>>>>>>>> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> I'm sorry but I don't know how to accomplish this.
>>>>>>>>>>>>>
>>>>>>>>>>>>> @Phil Chanda <phil.chanda@thekey.com> can you assist with
>>>>>>>>>>>>> Miriam's request?
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Thu, Nov 6, 2025 at 10:37 AM Miriam Valdez <
>>>>>>>>>>>>> miriam.valdez@thekey.com> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi Tim,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Below is September's invoice, which was billed in Canadian
>>>>>>>>>>>>>> currency, as an example. Please ensure that October's invoice is revised to
>>>>>>>>>>>>>> *Canadian* currency and that all future invoices remain
>>>>>>>>>>>>>> consistent in this currency so that we can avoid any payment or conversion
>>>>>>>>>>>>>> issues.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thank you for your help with this!
>>>>>>>>>>>>>> [image: image.png]
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thank you!
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Miriam Valdez
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Senior Accountant| TheKey
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Phone: (531) 204-3907 Ext. 131017
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> <http://www.thekey.com>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> On Thu, Nov 6, 2025 at 9:08 AM Timothy Thomas <tt@thekey.com>
>>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> It appeaars we're are invoiced in USD.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> On Thu, Nov 6, 2025 at 10:04 AM Miriam Valdez <
>>>>>>>>>>>>>>> miriam.valdez@thekey.com> wrote:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Sorry, Tim, I just noticed that the amounts are in USD.
>>>>>>>>>>>>>>>> Since this is for Canada are you able to have them convert this to CAD
>>>>>>>>>>>>>>>> currency? I believe the invoices we received were all in Canadian dollars
>>>>>>>>>>>>>>>> in the past.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Thank you!
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Miriam Valdez
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Senior Accountant | TheKey
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Phone: (531) 204-3907 Ext. 131017
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> <http://www.thekey.com>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> On Thu, Nov 6, 2025 at 9:01 AM Miriam Valdez <
>>>>>>>>>>>>>>>> miriam.valdez@thekey.com> wrote:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Great, thanks so much Tim!
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Thank you!
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Miriam Valdez
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Senior Accountant| TheKey
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Phone: (531) 204-3907 Ext. 131017
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> <http://www.thekey.com>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> On Thu, Nov 6, 2025 at 8:57 AM Timothy Thomas <
>>>>>>>>>>>>>>>>> tt@thekey.com> wrote:
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> I'm not seeing the invoice posted yet...I'll ask phil for
>>>>>>>>>>>>>>>>>> help.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> See attached for the excel doc.
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>> On Thu, Nov 6, 2025 at 9:48 AM Miriam Valdez <
>>>>>>>>>>>>>>>>>> miriam.valdez@thekey.com> wrote:
>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Yes! I believe you can download this as an excel file.
>>>>>>>>>>>>>>>>>>> Can you do that, it's easier for our team. Can you also send along the
>>>>>>>>>>>>>>>>>>> invoice?
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Thank you!
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Miriam Valdez
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Senior Accountant | TheKey
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> Phone: (531) 204-3907 Ext. 131017
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> <http://www.thekey.com>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>> On Thu, Nov 6, 2025 at 8:45 AM Timothy Thomas <
>>>>>>>>>>>>>>>>>>> tt@thekey.com> wrote:
>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Hi Miriam,
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> Will this help? I'm not sure what to provide exactly.
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>> On Thu, Nov 6, 2025 at 9:38 AM Miriam Valdez <
>>>>>>>>>>>>>>>>>>>> miriam.valdez@thekey.com> wrote:
>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> Hi Timothy,
>>>>>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>>>>> My initial email may have caused some confusion, the
>>>>>>>>>>>>>>>>>>>>> screenshot I sent was just an example, as Lisa had provided the September
>>>>>>>>>>>>>>>>>>>>> amounts. I'm actually looking for the *O