--0000000000000c605a06452690c3 Content-Type: multipart/alternative; boundary="0000000000000c605a06452690c2" --0000000000000c605a06452690c2 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks Lisa, I think it would be great to hop on a call to discuss how we can correct this so we have a sustainable and scalable solution to Canadian marketing both from a billing perspective but also a reconciliation and planning POV. Can we find time next week to discuss? Thanks, Emma On Thu, Dec 4, 2025 at 11:32=E2=80=AFAM Lisa Fett wr= ote: > Hi team, > > Looping in Greg and Emma as well. > > On Thu, Dec 4, 2025 at 11:27=E2=80=AFAM Lyndsey Organ > wrote: > >> Hi Phil/Tim, >> >> Can you try again to see if we can receive bills in CAD again as we >> originally did? I know you said we have to open another account, but can= we >> check with our rep again to see if there is any way around this? We are >> waiting to put this bill into Coupa until we can figure this out. >> >> >> *Thank you!* >> >> >> >> *Lyndsey Organ* >> >> Senior Manager, Accounting | *TheKey* >> >> Mobile: 316.253.6494 >> >> >> >> >> On Tue, Dec 2, 2025 at 10:38=E2=80=AFAM Lyndsey Organ >> wrote: >> >>> Unfortunately, this will cause significant additional work and cost for >>> the AP team, as we would have to process payments outside of Coupa manu= ally >>> and send via wire. We need Google to change the currency back to CAD to >>> avoid these issues. I'm not sure why they would default to USD when the= old >>> account was in CAD. >>> >>> >>> *Thank you!* >>> >>> >>> >>> *Lyndsey Organ* >>> >>> Senior Manager, Accounting | *TheKey* >>> >>> Mobile: 316.253.6494 >>> >>> >>> >>> >>> On Tue, Dec 2, 2025 at 10:16=E2=80=AFAM Phil Chanda >>> wrote: >>> >>>> Yes, accounts were switched because we have a new agency that was >>>> onboarded. >>>> >>>> On Tue, Dec 2, 2025 at 11:15=E2=80=AFAM Lyndsey Organ >>>> wrote: >>>> >>>>> Was a new account just set up since the most current bill is in USD >>>>> but all the prior bills were in CAD? I'm trying to figure out what ha= ppened >>>>> recently for them to now start billing us in USD vs CAD. >>>>> >>>>> >>>>> *Thank you!* >>>>> >>>>> >>>>> >>>>> *Lyndsey Organ* >>>>> >>>>> Senior Manager, Accounting | *TheKey* >>>>> >>>>> Mobile: 316.253.6494 >>>>> >>>>> >>>>> >>>>> >>>>> On Tue, Dec 2, 2025 at 10:12=E2=80=AFAM Phil Chanda >>>>> wrote: >>>>> >>>>>> This was setup by google when the account was created. Happy >>>>>> Tuesday. >>>>>> >>>>>> On Mon, Dec 1, 2025 at 11:27=E2=80=AFPM Lyndsey Organ >>>>> lyndsey.organ@thekey.com> wrote: >>>>>> >>>>>>> Hi Phil, >>>>>>> >>>>>>> Do you know why Google Canada started to bill us in USD on this las= t >>>>>>> invoice when we've been billed in CAD all prior invoices? >>>>>>> >>>>>>> >>>>>>> *Thank you!* >>>>>>> >>>>>>> >>>>>>> >>>>>>> *Lyndsey Organ* >>>>>>> >>>>>>> Senior Manager, Accounting | *TheKey* >>>>>>> >>>>>>> Mobile: 316.253.6494 >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> On Mon,