--94eb2c11f56a5ac11105425d678d Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hello Ms. Kovecses, I wanted to follow up with you regarding my previous email. Did you receive it? I would really like to make things right with you and your family. Best regards, Timothy. On Thu, Nov 24, 2016 at 3:34 PM, Timothy Thomas wrote: > Hi Ms. Kovecses, > > I understand that you spoke with Amanda this morning and cancelled > service. First off let me apologize on behalf of our team. Nothing > frustrates us more than when one of our caregivers let us down. It's > unacceptable that Amelia cancel today and I can understand why you did no= t > want a replacement caregiver. > > If you would be willing to give us another chance I would be more than > happy to offer you a free shift so that you could meet a new, full time > replacement. > > Feel free to call me should you have any questions. > > Best regards, > Timothy. > > -- > > *Timothy Thomas* > > *Director of Business Development* > > > > > *Home Care Assistance (Montr**=C3=A9**al) Inc.* > > *4464 Ste. Catherine Ouest* > > *Westmount, Qu**=C3=A9**bec* > > *H3Z 1R7* > > *Tel: 514 907 5065 - Fax: 514 907 5067* > > *tt@homecareassistance.com * > > > > > > --=20 *Timothy Thomas* *Director of Business Development* *Home Care Assistance (Montr**=C3=A9**al) Inc.* *4464 Ste. Catherine Ouest* *Westmount, Qu**=C3=A9**bec* *H3Z 1R7* *Tel: 514 907 5065 - Fax: 514 907 5067* *tt@homecareassistance.com * --94eb2c11f56a5ac11105425d678d Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hello Ms. Kovecses, I wanted to follow = up with you regarding my previous email. Did you receive it? I would really= like to make things right with you and your family.=C2=A0 Best regards, Timothy. On Thu, Nov 24, 2016 at 3:34 PM, Timoth= y Thomas < tt@homecareassistance.com > wrote: Hi Ms. Kovecses, I understand that you spoke with Amanda this morning and cancelled serv= ice. First off let me apologize on behalf of our team. Nothing frustrates u= s more than when one of our caregivers let us down. It's unacceptable t= hat Amelia cancel today and I can understand why you did not want a replace= ment caregiver.=C2=A0 If you would be willing to g= ive us another chance I would be more than happy to offer you a free shift = so that you could meet a new, full time replacement.=C2=A0 Feel free to call me should you have any questions.=C2=A0 Best regards, Timothy. = -- Timothy Thomas Director of Business = Development <b style=3D"color