Hi Steve,
Tim thought we should bring this to your attention.
I believe there has been a law setup recently for the province of Quebec
that we can no longer charge 2% creditcard fee to our clients that are
paying via creditcard.
Would you mind looking into this?
Tim please weigh in with any additional questions if you like @Timothy
Thomas <tt@thekey.com>
Thank you,
---------- Forwarded message ---------
From: Ali Malik <ali.malik@thekey.com>
Date: Tue, Apr 25, 2023 at 2:22 PM
Subject: Re: Re credit card fees for Mme Annette Savoie
To: Joey Taylor <joey.taylor@thekey.com>
Cc: Vincenzo Nesparoli <vincenzo.nesparoli@thekey.com>, Timothy Thomas <
tt@thekey.com>, Maria Licoudis <mlicoudis@thekey.com>, Tim Thomas <
tthomas@thekey.com>
Thank you Joey,
Initially we did not have clients on creditcard. Maybe only 1.
Now we have quite a few.
@Vincenzo Nesparoli <vincenzo.nesparoli@thekey.com> Please make
necessary corrections and do no charge creditcard fee going forward.
On Tue, Apr 25, 2023 at 2:14 PM Joey Taylor <joey.taylor@thekey.com> wrote:
> Hi Ali,
>
> An email was sent on March 13th (I can forward it if needed) advising the
> following:
>
> "Good Afternoon,
> This is to advise that in Quebec, we are no longer allowed to charge a
> credit card fee (normally 2%) to clients who pay by credit card. Please
> note this is just for Quebec, the rest of Canada will operate as we used to.
> Let me know if you have any questions,".
>
> Thank you,
>
> On Tue, Apr 25, 2023 at 2:12 PM Vincenzo Nesparoli <
> vincenzo.nesparoli@thekey.com> wrote:
>
>> Where do we stand on this? Do we charge the credit card fee on not,
>>
>> On Tue, Apr 25, 2023 at 11:09 AM Ali Malik <ali.malik@thekey.com> wrote:
>>
>>> Hi Joey,
>>>
>>> Thank you for this.
>>>
>>> @Timothy Thomas <tt@thekey.com> We have always charged clients 2% fee
>>> for creditcard in Quebec.
>>>
>>> Are we changing this now?
>>>
>>> We have recently been getting many creditcard clients onboarding. I
>>> think we might have like 5 now.
>>>
>>> thank you,
>>>
>>> On Tue, Apr 25, 2023 at 2:00 PM Joey Taylor <joey.taylor@thekey.com>
>>> wrote:
>>>
>>>> Hey Ali,
>>>>
>>>> Just a reminder it is illegal to charge clients credit card fees in
>>>> Quebec so any client paying credit card should not be absorbing fees.
>>>>
>>>> Thanks,
>>>>
>>>> On Tue, Apr 25, 2023 at 1:57 PM Maria Licoudis <mlicoudis@thekey.com>
>>>> wrote:
>>>>
>>>>> Hello Ali,
>>>>>
>>>>> I was just speaking with daughter, Suzanne, apparently she has been
>>>>> charged credit card fees, can you please resend the invoice without the
>>>>> fees. Thank you.
>>>>>
>>>>> Best,
>>>>> Maria
>>>>>
>>>>>
>>>>> *Maria Licoudis RN*
>>>>>
>>>>> *Client Success Manager*
>>>>>
>>>>> 514-907-5065
>>>>>
>>>>> TheKey.ca <https://thekey.ca/>
>>>>>
>>>>> [image: TheKey]
>>>>>
>>>>>
>>>>
>>>> --
>>>>
>>>> Joey Taylor
>>>>
>>>> *Regional Care Solutions Manager*
>>>>
>>>> 514-907-5065
>>>>
>>>> TheKey.ca <https://thekey.ca/>
>>>>
>>>> [image: TheKey]
>>>>
>>>
>>>
>>> --
>>> *Ali Malik*
>>> Manager - Financial Operations
>>>
>>>
>
> --
>
> Joey Taylor
>
> *Regional Care Solutions Manager*
>
> 514-907-5065
>
> TheKey.ca <https://thekey.ca/>
>
> [image: TheKey]
>
--
*Ali Malik*
Manager - Financial Operations
--
*Ali Malik*
Manager - Financial Operations