--001a114f34d42cfa6505578261a2 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable ---------- Forwarded message ---------- From: support@clearcareonline.com Date: Tue, Jul 25, 2017 at 11:29 AM Subject: International Texting Charges - Case #00236620 [ ref:_00DE0Hruf._50044keGZ3:ref ] To: "tt@homecareassistance.com" To avoid creating multiple cases, please *reply to this email* rather than reporting additional information in a new email. Hello Timothy, Thank you for contacting ClearCare Product Support regarding case #00236620= , "International Texting Charges". To summarize the case, you inquired about international texting charges. This has come to our attention recently and we are currently looking into ways to rectify this issue but unfortunately at the moment we do not have at timeline for this to be resolved. *ClearCare cares deeply about how we served you*. You will soon receive an invitation to take a short Customer Satisfaction survey. I'd love to know what I did well as well as what I could have done better. We can=E2=80=99t= improve if we don=E2=80=99t hear from you! Thank you, Everett ClearCare Product Support *HomeTrak is now part of ClearCare: Read the announcement * *Receive updates on ClearCare platform issues at * *http://status.clearcareonline.com* ref:_00DE0Hruf._50044keGZ3:ref --=20 *Timothy Thomas* *Client Care Manager* *Home Care Assistance (Montr**=C3=A9**al) Inc.* *4464 Ste. Catherine Ouest* *Westmount, Qu**=C3=A9**bec* *H3Z 1R7* *Tel: 514 907 5065 - Fax: 514 907 5067* *tt@homecareassistance.com * --001a114f34d42cfa6505578261a2 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable ---------- Forwarded messag= e ---------- From: support@clearcareonline.com < support@clearcareonli= ne.com > Date: Tue, Jul 25, 2017 at 11:29 AM Subject: In= ternational Texting Charges - Case #00236620 [ ref:_00DE0Hruf._50044keG= Z3:ref ] To: " tt@homec= areassistance.com " < tt@homecareassistance.com > =C2= =A0 =C2= =A0 To avoid creating multiple cases, please = reply to this email rather than reporting additional=C2=A0in= formation in a new email. =C2= =A0 Hell= o Timothy, =C2= =A0 Thank you for contacting ClearCare Product Support regarding cas= e=C2=A0 #00236620, "International Textin= g Charges". To summarize the case, you inquired about international te= xting charges.=C2=A0 This has come to our attention recently and we are cur= ren