----==_mimepart_693c59e236e4c_26515f33f9459773dd Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi JosephTaylor,=C2=A0 =C2=A0The issue is actively being worked on by= wellsky. I suggest reaching out to salesforce for=E2=80=8B support to se= e if there is a current workaround .=C2=A0 Thanks Briana Del Re= al =0D =0D On=0D Thu, 11 Dec at 11:59 PM=0D , JosephTaylor wrote:=0D Thanks Briana! I have reactivated the profil= e: https://montreal.clearcareonline.ca/clients/1000000000049488/ For tra= cking and bonus purposes, will someone be able to manually link these acc= ounts and fix the integration issue? Thanks,=C2=A0 =0D =0D =0D On Thu, Dec 11, 2025 at 8:49=E2=80=AFPM Briana Del Real wrote: =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D Hi=C2=A0JosephTaylor,=C2=A0=0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D It looks like this is due to the current wellsky integration issue .= The current work around is manually activating the profile in wellsky . = Let me know if you have any questions.=C2=A0=0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D Thanks,=C2=A0=0D =0D =0D =0D =0D =0D Briana=C2=A0=0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On Thu, 11 Dec at 6:56 PM , JosephTaylor wrote= : =0D =0D =0D =0D =0D =0D Good Afternoon, I have a returning client starting care at 2PM EST a= nd the ClearCare profile is not reactivating even though I pushed through= the Opp in SalesForce. I get the following code: " Error calculating inp= ut for field 'condition': comparison of Workato::Types::UnicodeString wit= h 1 failed" https://homecareassistance.lightning.force.com/lightning/r/O= pportunity/006UH00000X6Z4wYAF/view and https://montreal.clearcareonline.c= a/clients/1000000000049488/=0D =0D =0D =0D =0D =0D =0D =0D Would you be able to resolve this issue ASAP as I need to build the s= chedule and start working on this tonight. Thank you, =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D Joey Taylor=0D =0D =0D =0D =0D =0D Directeur G=C3=A9n=C3=A9ral/General Manager=0D =0D =0D =0D =0D =0D 514-907-5065=0D =0D =0D =0D =0D =0D TheKey.ca=C2=A0=C2=A0=0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D -- Joey Taylor =0D Directeur G=C3=A9n=C3=A9ral/General Manager =0D 514-907-5065 =0D TheKey.ca=C2=A0=C2=A0=0D =0D =0D =0D =0D =0D ----==_mimepart_693c59e236e4c_26515f33f9459773dd Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable =0D =0D =0D Hi JosephTaylor,=C2=A0 =0D =0D =C2=A0The issue is actively being worked on by wellsky. = I suggest reaching out to salesforce for=E2=80=8B support to see if there= is a current workaround .=C2=A0 =0D =0D =0D Thanks =0D =0D Briana Del Real =0D =0D =0D =0D =0D =0D =0D On=0D Thu, 11 Dec at 11:59 PM=0D , JosephTaylor