--00000000000024d0fe06462c76a4 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Afternoon, I have another client with the same code: "Error calculating input for field 'condition': comparison of Workato::Types::UnicodeString with 1 failed" As suggested, I manually reactivate the profile in ClearCare. @Timothy Thomas @Audra Williams Are these clients being integrated in the metrics generated for bonuses (revenue, SOC, etc) if they are not being properly integrated between Wellsky and Salesforce as the issue from December 11th is still not resolved. https://montreal.clearcareonline.ca/clients/1000000000094962/ and https://homecareassistance.lightning.force.com/lightning/r/Opportunity/006U= H00000XPRJnYAP/view Thank you, On Fri, Dec 12, 2025 at 1:07=E2=80=AFPM Briana Del Real wrote: > Hi JosephTaylor, > > The issue is actively being worked on by wellsky. I suggest reaching out > to salesforce for=E2=80=8B support to see if there is a current workaroun= d . > > > Thanks > > Briana Del Real > > > > On Thu, 11 Dec at 11:59 PM , JosephTaylor joey.taylor@homecareassistance.com> wrote: > Thanks Briana! I have reactivated the profile: > https://montreal.clearcareonline.ca/clients/1000000000049488/ > > For tracking and bonus purposes, will someone be able to manually link > these accounts and fix the integration issue? > > Thanks, > > On Thu, Dec 11, 2025 at 8:49=E2=80=AFPM Briana Del Real salesforcesupport@homecareassistance.com> wrote: > >> Hi JosephTaylor, >> >> It looks like this is due to the current wellsky integration issue . The >> current work around is manually activating the profile in wellsky . Let = me >> know if you have any questions. >> >> >> Thanks, >> Briana >> >> >> >> >> On Thu, 11 Dec at 6:56 PM , JosephTaylor wrote: >> Good Afternoon, >> >> I have a returning client starting care at 2PM EST and the ClearCare >> profile is not reactivating even though I pushed through the Opp in >> SalesForce. >> I get the following code: >> " Error calculating input for field 'condition': comparison of >> Workato::Types::UnicodeString with 1 failed" >> >> >> https://homecareassistance.lightning.force.com/lightning/r/Opportunity/0= 06UH00000X6Z4wYAF/view >> *and* >> https://montreal.clearcareonline.ca/clients/1000000000049488/ >> >> Would you be able to resolve this issue ASAP as I need to build the >> schedule and start working on this tonight. >> >> Thank you, >> >> Joey Taylor >> *Directeur G=C3=A9n=C3=A9ral/**General Manager* >> 514-907-5065 >> TheKey.ca >> [image: TheKey] >> >> > > -- > Joey Taylor > *Directeur G=C3=A9n=C3=A9ral/**General Manager* > 514-907-5065 > TheKey.ca > [image: TheKey] > > 1337022:611100 > --=20 Joey Taylor *Directeur G=C3=A9n=C3=A9ral/**General Manager* 514-907-5065 TheKey.ca [image: TheKey] --00000000000024d0fe06462c76a4 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Afternoon, I have=C2=A0another client with the= same code: "Error cal