--000000000000ba2da7064421890f Content-Type: multipart/alternative; boundary="000000000000ba2da6064421890e" --000000000000ba2da6064421890e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks everyone for escalating this. Appreciate your understanding of the urgency. Have a great weekend! *Will Reid* Partner | TheKey Mobile: 513.707.2304 On Fri, Nov 21, 2025 at 4:02=E2=80=AFPM Laura Horval w= rote: > When I am back in front of a computer I can submit the vendor request in > Coupa, thank you. > > On Fri, Nov 21, 2025 at 3:55=E2=80=AFPM Lyndsey Organ > wrote: > >> Hi Will, >> >> That is a great question! Unfortunately, all checks that are issued >> through AP must flow through Coupa's approval/payment process. This is h= ow >> we handle all customer refunds, so we will need to follow the same proce= ss >> in this case. >> >> >> *Thank you!* >> >> >> >> *Lyndsey Organ* >> >> Senior Manager, Accounting | *TheKey* >> >> Mobile: 316.253.6494 >> >> >> [image: https://thekey.com/] >> >> >> On Fri, Nov 21, 2025 at 2:53=E2=80=AFPM Will Reid wro= te: >> >>> Does it matter that this is not a vendor? We are simply giving a credit >>> to a 7 figure referral source who pays by check so they need the credit >>> supplied via check. >>> >>> >>> *Will Reid* >>> >>> Partner | TheKey >>> >>> Mobile: 513.707.2304 >>> >>> >>> >>> >>> >>> On Fri, Nov 21, 2025 at 3:48=E2=80=AFPM Trish Nguyen >>> wrote: >>> >>>> Hi All, >>>> >>>> Lyndsey's notes are aligned with our AP current process. >>>> >>>> I also noticed the check is requested made out to Deupree House which >>>> has not been set up in Coupa. Please request it in Coupa, once the ve= ndor >>>> is active, the check request can be submitted/processed for approval. >>>> >>>> Since there isn't an actual supporting document, please complete and >>>> attach TheKey Check Request Form, attached in this email, along with y= our >>>> check request submission for accounting and auditing purposes. >>>> >>>> We can facilitate sending the check out this Monday or at the earliest >>>> once all approvals have been received in Coupa. Feel free to let me k= now >>>> if you have additional questions. >>>> >>>> >>>> *Best regards,* >>>> >>>> Trish Nguyen >>>> >>>> Sr. Accounts Payable | TheKey >>>> >>>> *Trish.nguyen@thekey.com * >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> On Fri, Nov 21, 2025 at 12:02=E2=80=AFPM Lyndsey Organ >>> lyndsey.organ@thekey.com> wrote: >>>> >>>>> Hi Trish, >>>>> >>>>> Lito, Laura and Will connected on the below check request. They will >>>>> enter a manual check request for this refund. Is there a way to exped= ite >>>>> the check process for this refund? If we aren't able to send out a ch= eck >>>>> today, can we send one out on Monday? >>>>> >>>>> Just so everyone is aware, after the form is filled out in Coupa, AP >>>>> must enter the request as an invoice. Once that is complete, the invo= ice >>>>> must be approved in Coupa before issuing payment. Once approval is >>>>>