=?UTF-8?Q?Re:_Zoom_-_Enable_Voicemail_Deletion_=E2=80=93_Admin?= =?UTF-8?Q?_Restriction_Issue_-_[#1244232]?=

----==_mimepart_68e6600f2e4e6_20a3fe9958833bc1792279 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Understood. =C2=A0Who all should have delete access to the ring groups? =C2= =A0Zoom's perspective on this is that anything going to a group voicemail= should be managed by a specific person (or persons) as it might be easy = for no one to return calls as they might think someone else will do it ..= . or ... there are those that will just hide behind voicemail, delete the= m, and not call the caller back in order to avoid work. =C2=A0I know that= sounds pretty pessimistic, but there is a degree of truth to it which is= why Zoom designed their call queues that way. Anyway, with that, I j= ust want to make sure we have you covered for the degree of access you wi= sh to grant people the ability to arbitrarily delete group voicemails. = Thanks,=C2=A0 Mark Warner =0D =0D On=0D Tue, 7 Oct at 6:32 PM=0D , JosephTaylor wrote:=0D Hi Mark, Yes, I am referring to if someone = calls lets say the "New Client Line", and leaves a voicemail. If I call t= hem back and speak to them, I should be able to delete that VM even if it= s not coming to my personal line. We had that power under 8x8. Thanks,=C2= =A0 =0D =0D =0D On Tue, Oct 7, 2025 at 1:35=E2=80=AFPM Mark Warner wrote: =0D =0D =0D =0D =0D =0D There should be no reason you aren't able to delete your OWN voicemails= left on your personal Zoom number.=C2=A0 Currently, the system is not se= t up to allow deletion of Call Queue (ring group) voicemails.=C2=A0 Are t= hese the voicemails to which you are referring? =0D =0D =0D =0D =0D =0D On=0D =0D Tue, 7 Oct at 1:10 PM=0D =0D , Mark Warner wrote:= =0D =0D =0D =0D =0D =0D Sorry for the delay; just have had other issues that triaged with a touc= h higher priority.=C2=A0 Looking at this now. =0D =0D =E2=80=8B =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On=0D =0D Mon, 6 Oct at 9:15 PM=0D =0D , JosephTaylor wrote:=0D =0D Hey Mark, Yes, exactly!!=C2=A0 =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D -- Joey Taylor =0D Directeur G=C3=A9n=C3=A9ral/General Manager =0D 514-907-5065 =0D TheKey.ca=C2=A0=C2=A0=0D =0D =0D =0D =0D =0D ----==_mimepart_68e6600f2e4e6_20a3fe9958833bc1792279 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable =0D =0D =0D Understood. =C2=A0Who all should have delete access to t= he ring groups? =C2=A0Zoom's perspective on this is that anything going t= o a group voicemail should be managed by a specific person (or persons) a= s it might be easy for no one to return calls as they might think someone= else will do it ... or ... there are those that will just hide behind vo= icemail, delete them, and not call the caller back in order to avoid work= . =C2=A0I know that sounds pretty pessimistic, but there is a degree of t= ruth to it which is why Zo