--0000000000008548d206414b7eeb Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you for the detail, Timon. This makes sense to me based on the government coming in January. Chris, please advise. Melissa On Thu, Oct 16, 2025 at 11:29=E2=80=AFAM Timon Page = wrote: > Hi Melissa > > I have another client that needs some tlc (see below). > > In Ontario, we have a government program called Family Managed Home Care > (FMHC) and the rate for this is set every year by the government. > Currently, the rate is $47.02 which is substantially higher than our band > of $39-$42/hr. Trevor (POA) understands the need to raise the live-in rat= e > though and has asked us to bake the hourly increase into the live-in rate= . > I did the calculation, and a revised live-in rate of $411.24 would > compensate for leaving the hourly rate as is. > > Here is the calculation: > > $48.90-$47.02=3D$1.88/hr x 42hrs=3D $78.96 > $78.96/5 days live-in=3D$15.792/day > $15.792+$395.45=3D$411.24 > > Currently, this client bills for $3875.96 weekly and has been a client > since August 28, 2023. > > Fyi, the hourly rate set by the government is scheduled to be revised for > CPI in December and should translate to an hourly increase of approx. 2.4= %. > Thus, going into Jan 2025, this client will have an effective rate increa= se > of approx. 5.2%. > > Best regards, > * Timon Page * > General Manager, Ontario > *Please note my email address has changed:* > timon.page@thekey.com > Mobile: (437) 223-0841 > TheKey.com > > > > ---------- Forwarded message --------- > From: Trevor Mangion > Date: Wed, Oct 15, 2025 at 11:53=E2=80=AFAM > Subject: Re: Annual Rate Adjustment > To: Timon Page > > > Hi Timon, I hope you=E2=80=99re well. > > I hope your voodoo magic will keep the family managed hourly rate at what > it is, and you can make the live in rate what it needs to be to make the > difference up? > > Thanks, I appreciate it, I know it=E2=80=99s a pain. > > On Wed, Oct 15, 2025 at 8:39=E2=80=AFAM Billing > wrote: > >> [image: Company logo] >> >> Dear Susan Ferguson, >> >> We are writing to express our sincere gratitude for entrusting us with >> your homecare needs. It has been our privilege to serve you, and we deep= ly >> appreciate the trust you have placed in our team. >> >> As we continue to strive for excellence in our services, we wanted to >> take a moment to remind you of the terms in your service agreement, >> specifically as to adjustments to our rates to ensure that we can mainta= in >> the high standards of care that you deserve. Effective October 27, 2025, >> there will be an increase to your rate. >> >> - Your Hourly rate will be $48.90. >> - Your Live In rate will be $395.45. >> >> Please feel free to reach out to (416) 488-8777 if you have any question= s >> or concerns regarding this rate adjustment. Our team is here to support = you >> every step of the way. >> >> Once again, we want to express our heartfelt appreciation for allow